Company Description
Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.
Located in the heart of Broadbeach, just 200m from patrolled beaches, Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.
Job Description
A Career that lets your passion shine
- Greet guests with a warm and welcoming demeanour, aiding with valet parking and luggage upon arrival and departure.
- Be familiar with the hotel facilities and services to assist with guest queries.
- Maintain cleanliness and organization in the lobby and porte-cochère areas, including clearing debris and arranging seating.
- Provide information and recommendations on local attractions, restaurants, and activities to enhance the guest experience.
- Assist guests with transportation arrangements, including booking taxis, limousines, and airport transfers.
Qualifications
What you will bring to the role:
- Passion and pride for the brand, and for luxury hospitality service
- Able to connect with guests and provide a personalised hospitality service
- General knowledge and understanding of hotel front office and concierge procedures is highly regarded
- Excellent communication and interpersonal skills and emotional intelligence
- Strong attention to detail and a proactive approach to your work
- Flexibility to work a variety of shift times, including evenings, weekends, and holidays as needed.
- Able to engage in manual handling following safe lifting procedures for luggage and bags
- Hold a valid full Australian driver’s license.
Additional Information
Thrive in our Sofitel Gold Coast Broadbeach community:
- Work with a global luxury hotel brand that invests in your learning and development
- Opportunities for career progression internally and cross department training for the right candidate
- Complimentary meal on shift available via Le Café
- Employee discounts on accommodation, dining, and lifestyle with Accor hotels
- Discounted parking
- Paid birthday leave
- Personalized reward & recognition program
- Be part of a luxury 5-star hotel offering 296 hotel rooms and suites
- Work in the heart of Broadbeach, with walking distance to beaches, restaurants and shops
If you are ready to take the next step in your career with a leading, global luxury hotel brand, apply today.
Please note that full AU working rights are required for this role.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.