- You’ll work as part of a team that investigates allegations of serious misconduct principally under the Design and Building Practitioners Act 2020 (DBP Act) concerning building practitioners, design practitioners and professional engineers.
- The DBP Act provides the rules that practitioners must adhere to regarding class 2, 3 and 9c construction in NSW.
- As a Principal Investigator, you will lead and mentor a small team of senior investigators who undertake end-to-end investigations in this space. You will collaborate effectively with other members of the team and the organisation, ensuring assessments and investigations are conducted in a professional, efficient and effective manner and in accordance with the legislative requirements, available methodologies and Commission guidelines and policies.
- The position provides expert advice on legislation such as the DBP Act, to Investigators, senior leadership, members of the public and registered practitioners.
- Demonstrated experience in leading a team to achieve desired outcomes.
- Expertise in undertaking and leading complex, major and sensitive investigations.
- Prepare, oversee, and undertake complex compliance and investigation activities through the delivery of risk based regulatory programs to ensure and enhance compliance.
- A thorough knowledge of best practice investigation policies and procedures, the rules of evidence, preparation of briefs of evidence and drafting of high-quality investigation reports and court processes.
- Gather and review evidence and prepare and maintain accountable records, documents, submissions and reports to recommend appropriate action to decision makers and ensure record keeping and legislative requirements are met.
- Provide coaching and mentoring in the ongoing development of team members to build capability to deliver innovative regulatory services and ensure all regulatory activities are undertaken for the protection of the NSW community.
- Provide expert advice to senior managers regarding significant developments and options for meeting regulatory compliance objectives and contributing to business planning and performance.
- A Certificate IV in Government Investigations (or equivalent experience/willingness to obtain through employer-sponsored program).
- Have the ability to understand and interpret relevant legislation including the Design and Building Practitioners Act and Home Building Act.
- A current NSW driver’s license & willingness to travel when required.
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday, 29th July 2025 [9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process