Principal Program Manager - AI Agents
Sydney, New South Wales, Australia
+ 3 more locations
Date posted
Jul 23, 2025
Job number
1846909
Work site
Up to 100% work from home
Travel
25-50 %
Role type
Individual Contributor
Profession
Program Management
Discipline
Customer Experience Program Mgmt
Employment type
Full-Time
Overview
Microsoft is where passionate innovators come to collaborate, envision what’s possible, and push the boundaries of what technology can achieve. We operate in a world of more: more possibilities, more innovation, and more impact—enabled by a cloud-first, AI-powered platform.
The Business & Industry Copilots group builds and operates Microsoft’s business applications and agentic AI tooling—including Dynamics 365, Copilot Studio, Power Apps, Power Automate, and Dataverse. Power Platform now serves over 56 million monthly active users, and Copilot Studio powers agents in 230,000+ organizations, including 90% of the Fortune 500.
To help our largest, most strategic customers unlock real business value with these tools, we are forming a Forward Deployed Engineering (FDE) team within the Copilot Studio Customer Advisory Team (Power CAT).
As an Agent FDE Solution Architect, you will engage deeply with one strategic customer at a time, embedding for multiple weeks to co-design and co-develop their first production-ready Copilot Studio agents—be it conversational agents, autonomous agents, or M365 Copilot agents. Your mission: ensure successful adoption and fast-track value realization during the initial implementation phase.
You will operate at the intersection of delivery and product, working hands-on with customers to design agent flows, integrate Azure services and enterprise systems, and build real-world solutions using the full extensibility of the Microsoft stack. You'll partner closely with Microsoft field teams, product groups, and engineers to unblock adoption and ensure every deployment is scalable, secure, and impactful.
FDEs thrive in ambiguity, adapt quickly, and ship fast. You’ll bring clarity to complex engagements, surface repeatable patterns, and directly influence the evolution of Copilot Studio by channeling field feedback into engineering priorities.
Join us if you want to shape the future of agentic AI at scale—by making our most strategic customers successful, one production deployment at a time.
Qualifications
5 years of demonstrated work experience in a software development or software delivery business with a strong emphasis on customer-facing engagements.
- Familiarity with the concepts of Generative and Agentic AI
- Hands-on delivery of the key Power Platform and Copilot Studio technologies and areas:
- Microsoft Copilot Studio (previously Power Virtual Agents)
- Power Platform governance, security, and administration.
- Power Platform Application Lifecycle Management.
- Power Platform no-code, low-code, and pro-dev extensibility patterns.
- Core AI application development and solution architecture experience.
- Excellent communication and presentation skills.
- Comfortable in having conversations with customer stakeholders at multiple levels (C-level execs, program leads, directors, low-code app makers, developers, architects).
- Strong project management, problem solving and negotiating skills, with proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
- Comfortable with ambiguity and self-learners who can make decisions and keep making progress with minimal guidance and thrive in fast-paced environments, adeptly managing multiple workstreams and prioritizing for the highest customer impact.
- Strong leadership acumen, with ability to drive results by influencing without authority.
- Team player with a demonstrated habit of sharing and scaling knowledge – either internally or externally – through documentation, presentations, videos, code samples, accelerators, etc.
- Are willing to travel up to 50% and work on-site with customers to build strong relationships and deeply understand their needs.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred/Additional Qualifications
- 10 years of demonstrated work experience in a software development or software delivery business with a strong emphasis on customer-facing engagements.
- Technical Sales Acumen: Experience presenting the value of technology solutions and architectures through customer presentations, design sessions, POCs accelerating technical wins, with an understanding of enterprise sales is a big plus.
- Develop and maintain technical expertise: An FDE should stay up to date with the latest developments and advancements in Generative and Agentic AI space including new tech, competitors, and internal product and services offerings.
- Have a track record of rapidly prototyping ideas and a willingness to work iteratively with your customers to deliver the right solution that solves their problem.
- Experience in leading complex deployments of Generative AI/traditional ML solutions.
Responsibilities
- Embed deeply with one customer at a time to design and deliver production-ready agents using Copilot Studio, Power Platform, Microsoft 365 Copilot, and Azure services.
- Own end-to-end delivery: from scoping and prototyping to production deployment—building full-stack agentic solutions that integrate securely with enterprise systems and APIs.
- Collaborate closely with customer stakeholders (from execs to developers), Microsoft field teams, and product engineering to ensure successful adoption and unblock complex scenarios.
- Move fast in ambiguous spaces—driving rapid iteration, experimentation, and architectural decisions that balance speed, scope, and quality.
- Surface field insights to influence the Copilot Studio product roadmap—articulating blockers, patterns, and needs from real-world deployments.
- Operate hands-on with extensibility patterns, connectors, Azure integration, and conversational orchestration—doing whatever it takes to ship value.
- Contribute to scale: codify best practices, publish internal playbooks, and share reusable patterns to help the FDE function grow and evolve.
- Celebrate impact: identify customer success stories and bring them forward to showcase the real-world value of agentic AI.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.