Product Innovations Officer
Clerk Grade: 7/8 Salary : $113,574 - $125,720 + super
Employment Type: 1x Ongoing, 1xTemp up to 2 years, Full-time
Location Flexible, hybrid options available, with the main office in Parramatta
An exciting opportunity has arisen for a Product Innovation Officer (Systems) to join our Business taxes Team within Revenue NSW.
The Business Taxes Product, Quality and Innovation team supports Business Taxes through staff development, customer education, process and systems improvement and customer data analysis. The team’s goal is to provide innovative solutions to support quality and efficiency in the wider branch.
There are two roles available (x1 ongoing and x1 temp up to 2 years) within our Non-Payroll Tax (Taxes, Royalty & Unclaimed Money) teams that undertakes the administration of a number of state taxes and grants.
Some of the key responsibilities include:
- Provide specialist and expert advice for IT/system projects and process improvements with the ability to make decisions.
- Identify and implement opportunities to improve business processes through systems improvements and rectify data issues.
- Ensure stakeholder needs are captured and delivered, inclusive of documentation of Business Requirements and User Acceptance Testing across a range of business products.
- Ensuring the delivery of work assignments on time and to expectations in terms of quality, deliverables and outcomes.
- Leading and supporting a project team to meet deadlines, budgets and priorities.
- Collaborating with internal stakeholders and colleagues – forming strong, collaborative relationships with multiple teams across departments.
- Assisting the business in prioritising system issues and recommending opportunities for system improvements.
- Provide assistance to system users within Business Taxes, including contribution to their training and ongoing support.
To be successful in this role you will demonstrate:
- Experience in the administration of NSW taxing legislation.
- Previous experience working on medium to large IT projects.
- A strong interest in opportunities to improve and deliver quality business processes across a range of products and services.
- Strong experience in User Acceptance Test planning, coordination and execution within an agile environment.
- Proficiency in using Microsoft Office (Excel, Word, PowerPoint), SharePoint and Teams.
- Exceptional organisational skills and the ability to meet deadlines while balancing competing needs.
- A methodical approach to planning and an eye for detail in documentation.
- Initiative and be a self-starter that takes accountability for their work and is comfortable making decisions within their own discretion to deliver results.
- Negotiating with and gaining support for change management from various stakeholders.
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.
Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 13th August 2025 @ 9.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351.
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