We have an exciting opportunity available for an experienced Program Manager with proven success in Superannuation or Investment Management program delivery to join our Mercer Super team at Mercer. This role will be based in Sydney or Melbourne. This is a hybrid role that has a requirement of working at least three days a week in the office.
Program Manager
Reporting to the Mercer Super Portfolio Leader, you will be responsible for implementing strategic change and service improvements to benefit our members mainly within Experience transformation scope. You will also be responsible for planning and managing the delivery and execution of projects with stakeholders. Your project management skills will effectively control and manage the changes, issues, and risks associated with projects and programs, and coordinate both technical and project resources to ensure quality delivery in accordance with best practices. The Program Manager will have an understanding of Go-to-market activities and work across both projects and BAU go-to-market initiatives.
We will count on you to:
- Manage highly complex, broad, and/or multi-year projects end-to-end to deliver business outcomes, ensuring that the project is completed on time, within budget, and to a high level of client satisfaction.
- Develop detailed, robust, high-quality project plans including resources, scope, schedule, cost, assumptions, dependencies, etc. for large scale, complex projects.
- Significantly recognize the impact of even the slightest scope changes and how that may affect tasks and assignments in the future, and adjusts project plans and communicates accordingly.
- Act as the first responder to risk, exposures, glitches etc. to projects and act quickly either directly or by notifying supervisors or potential pitfalls and recommends solutions.
- Work closely within high visibility projects and regularly interface with internal senior management and client executive level personnel, as well as identify global subject matter experts on the project at hand.
- Negotiate resource requirements with responsible management when faced with conflicts in priorities.
- Enhanced BAU activities (brand launch, customer journeys) that need work from technology and other cross-functional teams, and
- Monitor and track the communication impact experienced by Clients
- Assist in the coordination of continual improvements within our digital products
What you need to have:
- Demonstrated program management experience within the superannuation or investment management sector.
- Proven stakeholder engagement and management skills, and able to influence and build relationships with ease
- A successful track record in delivering projects to scope, time and budget.
- Delivery focused and understand customer business drivers and priorities.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.