Program Manager, S&OP (Planning Flexibility), Supply Chain AU

Are you obsessed with solving challenging problems? Do you think outside of the box and challenge the status quo? Are you constantly looking for ways to improve your skills and your organization?

If so, we look forward to hearing from you!

As a Program Manager within Supply Chain, you will have the opportunity to own Sales & Operations (S&OP) planning at the highest level for Amazon’s fulfillment business in Australia. You will have a holistic view of supply and demand within the Amazon fulfillment network and be an integral part in creating and implementing large scale strategic initiatives in inventory placement optimization, delivery speed, transportation cost, labor capacity management and more – all with the goal of better serving our customers. There will rarely be a perfect solution, so it will be up to you to make data driven decisions and manage stakeholder relationships while planning and executing within an ever-changing environment.

Interfacing with AU FC Operations, Transportation, Business and Tech teams, you will be a key member of the AU Supply Chain team. The role demands strong analytical and mathematical capabilities. The candidate will analyze various supply chain data and metrics to define an intelligent inventory inbound/inventory placement/Short and Long term planning for Amazon’s supply chain network to drive cost efficiency, he/she will also look into our fulfillment system/logic and optimize our outbound process. You’ll be able to contribute directly to our customers’ experience with the Amazon supply chain, impact placement of millions of units of inventory, and reduce fulfillment costs while maximizing free cash flow.

The responsibilities are as follows:
Here's an expanded version with more detailed responsibilities, maintaining Amazon's action-oriented and ownership-focused style:

Key Responsibilities for (S&OP - Planning Flexibility):

Labor Planning & Execution

• Own end-to-end execution of labor planning mechanisms, developing comprehensive input/output reporting and analytics to drive operational excellence and cost efficiency
• Implement data-driven decision-making processes to optimize workforce utilization and productivity metrics
• Design and maintain scalable labor planning tools that adapt to seasonal variations and business growth in line with topology, operations capability and FC capacitie

Strategic Partnership & Execution

• Partner with Operations NTP STL and cross-functional teams to deliver results against planning initiatives while maintaining the highest standards of execution
• Drive accountability through clear communication of performance expectations and metrics
• Develop and implement best practices that can be scaled across multiple sites and operations

Capacity Management & Optimization

• Lead capacity optimization by leveraging Dynamic Capacity Models to proactively identify constraints and drive resolution of operational and mechanical bottlenecks
• Create and maintain capacity forecasting models that account for volume fluctuations, seasonal peaks, and growth projections
• Establish early warning systems to identify potential capacity issues before they impact operations

Project Leadership

• Drive large-scale Throughput Improvement Projects (TIP) focused on enhancing network topology efficiency and operational performance
• Lead root cause analysis to identify improvement opportunities and develop action plans
• Design and implement pilot programs to test new operational concepts and processes
• Measure and report on project outcomes, ensuring alignment with business objectives

Strategic Initiative Development

• Develop and implement strategic initiatives including:
• Multi-capacity improvement programs to enhance operational flexibility
• Advanced workforce modeling and strategic staffing frameworks
• Innovative labor pool optimization strategies
• Infrastructure enhancement projects to support future growth
• Create business cases and ROI analyses for proposed initiatives
• Monitor and report on initiative progress, adjusting strategies as needed

Stakeholder Management & Communication

• Build and maintain strong partnerships with upstream/downstream stakeholders while serving as the primary liaison between regional operations, EF, MM & LM teams
• Facilitate regular cross-functional meetings to ensure alignment and remove barriers to execution
• Develop and maintain effective communication channels to share performance metrics and project updates
• Create executive-level presentations and reports to communicate strategic initiatives and results

Continuous Improvement & Innovation

• Identify and implement process improvements that drive operational efficiency
• Stay current with industry best practices and emerging technologies
• Mentor team members and share knowledge across the organization
• Drive innovation through experimentation and calculated risk-taking

Performance Management & Analytics

• Develop and track KPIs that measure the effectiveness of planning initiatives
• Create detailed performance reports and analytics dashboards
• Identify trends and patterns that impact operational performance
• Provide data-driven recommendations for performance improvement

The ideal candidate will demonstrate strong ownership mentality, analytical capabilities, and the ability to influence across all levels of the organization while delivering exceptional results in a fast-paced, dynamic environment.

Key job responsibilities
The broad mission of the S&OP team is to align and optimize the FC network plan for labor and capacity constraints, ideal placement and buy volumes, plan accuracy, and improve tools to automate the planning process. Each week S&OP provide an accurate short to medium term aggregate fulfillment plan (up to 13 weeks) for the AU Amazon fulfillment network. The plan reflects the projected fulfillment needs of the Retail/FBA teams and partners, and includes all inbound and outbound flows across the network. The FC leadership uses this plan in making decisions on full-time and temporary labor as well as in supporting other decisions within the FCs. Also, multiple teams in AU Supply Chain and Transportation organization consume our plan to make critical weekly decisions. The plan also serves as the basis for storage and throughput planning during peak periods. Each published plan should satisfy the best given conditions of labor, storage and throughput capacity requirements of the network while minimizing the total cost to serve customer.

A day in the life
Work backwards from our customers - Consumers, FC, Transportation Network to work out their pain points resulting from Forecast Variances. Understand and analyze root causes and influence stakeholders by connecting across the organization to put in corrective actions to improve upon daily and weekly plans in line with business strategy. Being dynamic and having bias for action is a must.

About the team
Team members are key facilitators across functions to meet Speed, Volume & Cost Goals for the organization. Hence, keeping stakeholders at front of mind at all times is a key principle within this Team. Balancing priorities is a must, however, being thorough, following up and closing the loop with stakeholders on actions, priorities, trade-offs, escalations and effectiveness is key. When problem solving we bring related programs together, spent time to analyze and root cause collectively and define follow up actions, align on responsibilities and take actions in line with our bandwidth. Passionate but empathetic describes S&OP Team.