Raging Waters Sydney is the biggest and wildest waterpark in Sydney — and it's where summer fun comes to life! Home to over 40 epic slides and attractions, including wave pools, thrill rides, and our epic Dinosaur Lagoon, it’s the ultimate place to cool off and make unforgettable memories.
As part of our team, you won’t just be coming to work — you’ll be part of the action, bringing the fun, energy, and excitement to many guests every day.
We are currently looking for a:
Raging Water Sydney - Events F&B Team Member
About the role:
The Events Food & Beverage (F&B) Team Member plays a key role in delivering exceptional service and smooth operations during events. Whether it’s birthday parties, school days, group functions, or after-hours events, this role ensures guests receive high-quality food, drinks, and service in a fun, fast-paced, and safe environment.
Roles & Responsibilities:
Roles & Responsibilities
- Event Coordination: Act as the main food and beverage contact for event bookings, handling any food orders, inquiries and complaints.
- Assist with preparation, setup, and pack-down of event-specific F&B areas including buffet catering stations, BBQs and drink areas.
- Serve food and beverages to event guests with efficiency, friendliness, and accuracy
- Ensure all food safety, hygiene, and handling procedures are always followed
- Assist with party and group catering, including taking orders, preparing pre-packed meals, birthday platters and drinks packages
- Keep all event F&B areas clean, stocked, and presentable throughout the even
- Sales Support: Collaborate with the sales team to provide suggestions on ways the sale of food and beverages during larger scale events can be enhanced.
- Provide dietary/allergy assistance and communicate clearly with guests and supervisors
- Assist with crowd flow and queuing in high-volume areas
- Work closely with the Events and Guest Services teams to ensure seamless guest experiences
- Report any safety hazards, incidents, or stock shortages immediately
- Communication: Maintain open communication channels between clients, internal teams, and external vendors to ensure everyone is well-informed and aligned throughout the event planning process.
- Documentation: Maintain accurate and up-to-date records of all client interactions, food requirements and changes to their bookings.
- Identify and leverage opportunities to upsell additional products and services, enhancing customer satisfaction and driving revenue growth.
You may be required to assist in other areas of the park as needed and are expected to support wider operations when requested.
Workplace Health & Safety (WHS):
- Follow and comply with Work Health Safety policies, procedures and guidelines.
- Correctly use all safety and personal protective equipment
- Act as a role model by demonstrating safe work behaviours.
- Report WHS incidents, injuries and safety activities to your direct Manager and First Aid at the time it occurs.
- Promote proactive hazard/ near miss reporting. Report any hazards or near-miss incidents to your direct Manager and the People & Culture Director.
- Attend Work Group Meetings to discuss and promote safety.
Requirements
Skills:
- Customer service skills
- Effective communication skills and competency in conflict resolution
- Be able to handle multiple priorities simultaneously
- Ability to interact in a professional and positive manner
- Strong time management and organisational skills with attention to detail.
- Analytical problem-solving skills
- Strong problem-solving skills and the ability to remain composed under pressure.
- Professional and friendly disposition with an ability to work under pressure, multi-task and meet deadlines
Languages: Fluent English
Experience:
- Previous experience in food & beverage handling
- Experience in point-of-sale systems (preferred but not necessary)
- Utilising equipment such as two-way radio
Relationships
Internal: General Manager / Facilities / Finance / Food & Beverage / Guest Experience/ Operations / People & Culture / Retail / Sales & Marketing
External: Contractors / Suppliers / Business Partners
Organization
Any other relevant comments:
- Ability to work flexible working hours including but not limited to weekends, evenings and public holidays.
- Adhere to the Company Code of Conduct policy.
- Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates.
- Be able to work in all weather conditions including sun and rain, hot and cold climates, indoor and outdoor work.
- To carry out all duties and responsibilities as assigned by your Direct Manager, General Manager or any member of the Management Team.
- Adhere to the Employee Handbook content and requirements.
Smoking in the workplace is allowed in designated smoking areas only where permitted by the applicable legislation of the jurisdiction.
You are required to be physically fit, physical requirements include but are not limited to:
Walking, Carrying ,Lifting, Reaching,Bending,Pushing,Pulling,Squatting,Sitting,Standing,Twisting,Repetitious movement
Team member benefits:
Pay Conditions:
This is a casual position from October to April, with the need to work flexible hours including weekends, evenings, and public holidays during the season.
Must be available to work a minimum of twice per week during the peak season 15 December 2025 to 1 February 2026.
The hourly rates are in accordance with the Amusement, Events and Recreation Award.
Events Team Leader aged 20 years or older are paid at a Grade 5 hourly rate of $29 per hour plus 25% casual loading ($36.25 per hour includes casual loading).
Different rates apply for applicants 19 years of age and under.
Penalty rates apply for Sundays and Public Holidays.
Different rates apply for applicants 19 years of age and under.
Penalty rates apply for Sundays and Public Holidays.
Benefits:
- Our team members enjoy generous employment conditions including free entry:
- Free admission to Raging Waters Sydney.
- Ticket Incentive Program to share with family and friends.
- Food and Retail discounts.
- Recognition program.
Additional Information:
There are three requirements to be a team member at Raging Waters Sydney. This includes Right to Work in Australia, Working with Children Check and National Crime Check. If you are a successful applicant, you will need to obtain these credentials prior to commencing work.
There are three requirements to be a team member at Raging Waters Sydney. This includes Right to Work in Australia, Working with Children Check and National Crime Check. If you are a successful applicant, you will need to obtain these credentials prior to commencing work.
For more information – Sydney.recruitment@ragingwaterssydney.com.au
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