Be the Operational Heart of Our Firm
Reception & Facilities Manager
Full-Time | Brisbane CBD | High-Impact Role Overseeing Reception, Facilities & Workplace Experience
At Bentleys Queensland, our reception and facilities functions are at the center of delivering a professional, safe, and welcoming environment for our people, clients, and visitors. As our Reception & Facilities Manager, you'll lead the smooth running of our workplace – from reception services and building management to operational support and events – ensuring every detail contributes to a high-quality, seamless experience.
This is a hands-on leadership role for an organised, people-focused professional who thrives on variety, loves problem-solving, and takes pride in creating an environment where people and business can flourish.
What You'll Be Doing
Reception & Client Experience
Lead and oversee reception services, ensuring a polished and professional client experience.
Supervise, train, and roster reception staff, providing coverage when needed.
Manage calls, meeting room bookings, and coordinate internal and client-facing events.
Facilities & Workplace Management
Oversee all aspects of building and facilities management, including maintenance, cleaning, security, and WHS compliance.
Maintain emergency procedures, first aid training schedules, and key safety personnel allocations.
Liaise with building management, contractors, and service providers to ensure optimal workplace conditions.
Operational & Administrative Support
Manage procurement, inventory, and asset registers for office supplies and equipment.
Coordinate logistics such as couriers, postage, and archiving.
Support onboarding/offboarding processes and firm-wide events.
Maintain operational policies and procedures for efficiency and compliance.
Financial Oversight
Prepare and manage reception and facilities budgets.
Monitor expenditure and source cost-effective suppliers.
Leadership & Collaboration
Coach and lead your team with a focus on service excellence.
Build strong relationships with internal teams and external stakeholders.
Foster a positive workplace culture and act as a go-to contact for operational matters.
Why This Role?
Make a Visible Impact
You'll directly shape the first impression and daily experience of everyone who walks through our doors.
Enjoy Variety & Autonomy
No two days are the same – you'll manage everything from high-level planning to on-the-spot problem solving.
Be Part of a Collaborative, Values-Driven Firm
Join a supportive team where your input is valued and your role is critical to the smooth running of the business.
What We're Looking For
5+ years' experience in reception, facilities, or office management, ideally in a professional services environment.
Proven people management skills, with experience supervising staff.
Strong organisational skills and ability to juggle competing priorities.
Professional communication skills with a service-driven mindset.
Knowledge of WHS and emergency procedures (desirable).
Relevant qualifications in facilities management, business administration, or related fields (desirable).
Your Benefits at Bentleys
At Bentleys, we invest in your growth and well-being. Here's how we support you:
- Career Development: Access to the Bentleys Learning Pathway Program and financial support for your CA/CPA qualification.
- Extra Time Off: Enjoy bonus annual leave, a purchased leave scheme, and paid parental leave.
- Financial Perks: Salary packaging options to maximize your take-home pay.
- Direct Access to Leaders: Work closely with senior staff and Partners who support your career progression.
- A Thriving Social Culture: Join social and networking events, corporate volunteering, and sporting activities.
- Health & Well-being:
- 50% off Goodlife Gym memberships
- Annual health screenings & flu vaccinations
- Fully funded sporting events like Corporate Games & Bridge to Brisbane
- Mental health support via our Employee Assistance Program
- A Modern Workplace: Work in an eco-friendly office with a 5.5-star NABERS rating, and a Dress for Your Day policy.
About us
Bentleys Queensland is a full-service advisory and accounting firm with 25 Partners/Directors and a 200 staff operating across 3 offices. We have a history of over 75 years in providing professional and dependable support across business & strategic advisory, accounting, taxation, audit, international & investment advisory, risk & assurance, corporate recovery & insolvency, technology & innovation, self-managed superannuation, HR, finance & lending and wealth management.
How to Apply
Opportunities like this at Bentleys don't come up often. Click the Apply button to start your application.