We are looking for dynamic individuals to join our Joondalup contact centre based team as Receptionist. As the first point of contact for our members, you will play a crucial role in ensuring they receive the best support and solutions for their RAC product needs and generating leads for our sales team.
This position works on a flexible roster between Monday – Friday 7am – 8.30pm and rotational Saturdays between 8.30am - 5pm.
In this role, you will:
- Be able to remain composed, think on your feet and provide exception inbound customer service through a high volume of calls while maintaining a warm and professional tone
- Promptly identify the members needs and transfer to an accurate department using internal systems
- Assist members with all RAC product inquiries promptly and professionally.
- Handle RAC product policy administration, applications, and cancellations accurately.
- Build and maintain strong rapport, ensuring a positive member experience from the first point of contact.
- Identify, acknowledge, follow up, and appropriately address member feedback.
To succeed in this role, you will need:
- Exceptional customer service skills, displaying empathy and maintaining confidentiality.
- Strong problem-solving abilities and confident phone manner
- A team-oriented, flexible, and reliable approach to work.
- Proficiency in administration, systems, and typing skills.
- High level of resilience and ability thrive in a busy environment.
About RAC:
At RAC, we value inclusivity and strive to foster a workplace that embraces contributions from all individuals. We encourage applications from people of all abilities, backgrounds, cultures, and identities, including Aboriginal and Torres Strait Islanders, members of the LGBTIQ+ community, and all age groups.
RAC is committed to ensuring a flexible work environment. If you require assistance or adjustments to fully participate in the application process, please reach out to us at
recruitment@rac.com.au
.Join us in our mission to provide exceptional service and support to our members. Apply now to be a part of the RAC team!
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