Reservations Agent

Based at the award winning 5-star Pan Pacific Melbourne (in the heart of South Wharf), we are seeking an enthusiastic & passionate Reservations Agent to join our diverse & unique hotel on a permanent Full-Time (Monday - Saturday) basis.

The Role

• Handle all accommodation bookings and inquiries via phone, email, and internal systems

• Accurately input reservations into the property management system (PMS)

• Maximise room occupancy and revenue through effective selling techniques

• Review the daily reports to ensure reservations are accurate and do any necessary follow up e.g. no-show & cancelled reservations, action traces for upcoming arrival.

• Provide guests with accurate information regarding room types, rates, packages, and hotel facilities

• Maintain a high level of product knowledge to tailor guest experiences

• Follow up on special requests and ensure seamless communication between departments

Ideally you will have:

• Experience executing the reservations function for 4 or 5 star properties

• Opera PMS, Opera Reservations, and Siteminder experience (preferred)

• Strong time management skills

• Experience managing key customer relationships

What we can offer you:

• Attractive pay package

• Complimentary dry-cleaning for uniforms

• Hotel discounts through our global alliance program Discovery

• 50% off food and 50% off beverages at the hotel’s restaurants, bars and café

• Discounted accommodation across worldwide Pan Pacific Hotels Group properties

• Ongoing learning and development through our globally recognised U@PPHG online university accredited program in partnership with eHotelier

• Complimentary duty meal per shift

• Partner discounts through our Global Hotel Alliance program www.gha.com as well as many other great local benefits.

If you share our values and are passionate about driving a strong culture of success, results driven and seeking to develop a career with a rapidly growing international hotel brand, then