Job ID: 295441
Date posted: 10/07/2025
Our team within IKEA- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- Position type: Temporary (6 months) Full-time, 76hrs/fortnight
- Internal job title: Resolutions Generalist
- Work location: Customer Service Centre (RCMP), Tempe NSW.
- Working hours: availability required between 8:30am to 9:00pm (AEST) weekdays and alternating weekends.
- If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
- If your application is progressed, you will be invited to attend an in-person Group Interview on Wednesday 16 July.
- If you are successful for this role, your contract with IKEA will commence from Monday 4 August 2025.
- Receiving high-volume inbound contacts, operating contact centre telephony and other communication systems.
- Providing customers with after sales solutions that meet their needs, balancing cost consciousness and customer experience.
- Making use of problem-solving and resolutions techniques in the customer contact to contribute to smooth and positive interactions that drive customer retention and brand trust.
- Answering all customer enquires through our different communication channels (phone, chat, email, etc.) within the set timeframes.
- Document all customer interactions, inquiries, and resolutions in our CRM system to maintain accurate and up-to-date records.
- Investigating complex cases, liaising with IKEA service providers, and assessing quality & extended guarantee related claims.
- Proven experience in a customer service role, particularly in retail or aftersales services is highly valued.
- Curious with strong problem-solving skills to help create innovative solutions for our remote customers.
- Able to demonstrate excellent written and verbal communication skills showcasing a polite and friendly manner.
- Good attention to detail along with the ability to remain composed when working under pressure.
- Have proficient computer skills and an ability to learn about all technical aspects of the IKEA systems.
- A team player with a ‘Togetherness’ mindset but also be also to work independently and find solutions.
- The drive to offer great and convenient solutions, demonstrating a customer-centric and truly empathic approach in every customer interaction, to maximise customer satisfaction.
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards:
Additional Information:
RECRUITMENT PROCESS
About this work area
As a Customer Support Centre Representative your responsibilities will include, but are not limited to:
As a Customer Support Centre Representative, you are:
We need people like you
At IKEA, work is so much more than a job. Come join us!