Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role
This dynamic role supports one of our most successful teams by providing exceptional customer service and support sales growth within our business. You'll leverage your previous IT hardware experience to develop and maintain strong relationships with existing and new clients and suppliers. You will work with our sales team to support the sales process from proposal to close. This is a fast-paced environment where you'll hit the ground running and can contribute directly to the team's success, with potential for career advancement.
We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
**Please note: Due to the security requirements of our customers, this role is only available to Australian Citizens only **
What you’ll do
As Sales Support Coordinator you will:
- Receive, quote and review hardware requests, liaise with external suppliers and distribution teams to ensure timely delivery of orders to customers
- Plan and prioritise sales support activities towards achieving agreed business goals, whilst managing your time and productivity
- Identify sales leads and escalating them to Business Development Managers
- As a skilled specialist, this position completes tasks in resourceful and effective ways
- Maintain sales statistics, records of sales performance and the customer database
- Provide administrative support for the production of tenders, bids and other sales related documents
- Receive, handle or escalate customer complaints related to the sale of our products/services
- Identify opportunities for continuous improvement to build a culture of service excellence
- Displays a high level of operational discipline, ensuring Datacom and client processes, policies and procedures are followed and adhered to
- Promote a positive culture within the team
What you’ll bring
We are looking for someone with at least 2 years experience within the ICT sector. You will ultimately posses the following skills and attributes:
- Sound IT hardware product and services knowledge
- Excellent customer/vendor relationship building and management skills
- Ability to frequently interact and network with a variety of stakeholders and team members within own area of expertise
- Strong verbal and written communication skills
- Proven analytical and problem-solving skills
- Detailed with good organisational skills
- A team player and also have the ability to work independently
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.