Chief of Staff - SME&C

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team, one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity.

Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact,

Explore how SME&C can be the next step in your career. Together, we are shaping the future of business in Asia.

This role could be based in Sydney or Singapore.

The Chief of Staff for Asia SME&C reports to the CVP of Asia SMC and drives key initiatives to support regional growth and AI innovation. Acting as a liaison between leadership and daily operations, this role ensures strategic plans are implemented effectively across Asian markets. The position requires a detail-oriented leader who unites cross-functional teams and aligns operations with organizational goals.

In this role you will architect, develop, and carry out the rhythm of business (ROB), while also driving business strategy initiatives. You’ll execute business plans to ensure continuous operations in both normal and adverse conditions. Partnering with organizational leadership, you will lead strategy execution and oversee alignment across groups, leveraging deep organizational strategy knowledge to design upcoming budgets. You will provide leadership support by ensuring business activities are aligned with their goals, leading multiple workstreams, leveraging key partnerships to drive the leadership agenda, and serving in the absence of the leader as needed.

Additionally, you will drive team culture by getting a pulse on organizational health and leading cultural initiatives, which involves driving training completion rates, identifying team strengths and development areas, and ensuring a healthy compliance scorecard. You will also drive cross-team projects to meet changing business requirements and manage complex business needs, leading project management to ensure organization-wide implementation of strategic efforts.

Required/minimum qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years' experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

• OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years' experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

• OR bachelor's degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 15+ years' experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

• OR equivalent experience.

• 5+ years people management experience.

Strategic Planning & Execution

• Define and prioritize strategic initiatives for business growth across Asia.

• Shape and translate high-level commercial strategy into actionable plans for the SME&C segment.

• Align and coordinate regional cross-functional teams to ensure cohesive execution.

• Facilitate collaboration across silos and resolve conflicts to maintain strategic focus.

• Drive growth and innovation platforms, championing AI-driven solutions and experimentation.

• Lead adoption of AI tools and processes, embedding them into the operating model and scaling successful initiatives region-wide.

• Act as a trusted advisor to the CVP, providing strategic counsel and representing leadership in key forums.

• Manage priorities and communications to enable effective executive focus.