Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a Staff Database Systems Support Engineer with deep expertise in PostgreSQL, MariaDB, MySQL, Oracle, and programming. This role demands a motivated and experienced professional with a strong understanding of core database concepts and architecture, practical troubleshooting skills. The ideal candidate has hands-on experience across operating systems, storage systems, and performance tuning. You will be working closely with customers and cross-functional teams to resolve complex database and application-related issues, run benchmarking tests, and produce clear technical documentation and presentations.
Key Responsibilities
- Provide expert-level support for PostgreSQL, MariaDB, MySQL, and Oracle database systems.
- Troubleshoot and resolve complex database issues involving performance, availability, and data integrity.
- Maintain and enhance WF code to support automation in the cloud.
- Collaborate directly with customers to understand their environments and provide solutions tailored to their needs.
- Design and execute benchmark tests to evaluate and optimize database performance.
- Develop and maintain robust technical documentation, including runbooks, troubleshooting guides, and best practices.
- Present technical content effectively to both technical and non-technical audiences.
Qualifications
Required Qualifications
- 5+ years of hands-on experience in database support and administration.
- Expertise in PostgreSQL, MariaDB, MySQL, and Oracle environments.
- Deep understanding of database internals, high availability, replication, backup and recovery, partitioning, and indexing.
- Practical coding experience with Python, Perl, JavaScript, and Shell.
- Strong familiarity with Linux/Unix operating systems and storage systems (e.g., SAN, NAS, file systems).
- Proven experience in performance tuning and benchmarking of database systems.
- Ability to write and present clear, concise technical documentation and deliver impactful technical presentations.
- Excellent communication and interpersonal skills.
- Self-starter with strong problem-solving skills and the ability to work independently or as part of a team
Preferred Qualifications
- Experience working in customer-facing roles or support environments.
- Experience with ServiceNow workflow architecture and development.
- Familiarity with cloud database deployments (AWS RDS, Azure Database Services, etc.).
- Knowledge of monitoring tools and database observability platforms.
- Present technical content effectively to both technical and non-technical audiences.
Why ServiceNow
ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.
Work-life balance and well-being are our topmost priorities.
We offer flexible work arrangements.
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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