Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
About the Role
Grow your leadership career and personal brand in our dynamic, and fast paced team We have an exciting, new opportunity for a Team Leader to join our National Sales support team. As a Team Leader, you will be responsible for providing leadership and operational management of a team. You will drive and develop team performance and coach team members to provide exceptional customer service. To be successful in this role, you will be someone who leads example, who is inspiring and supportive to others, passionate, customer orientated, and results focused
What you’ll do
- Develop, coach and support your team to prepare and deliver accurate customer quotations in response to inbound requests, ensuring timely and professional communication
- Ensure and validate your team has the relevant and most recent pricing, vendor and product information to maintain consistency and compliance with company standards
- Develop, coach and support your team to achieve quality and productivity targets
- Drive team engagement and morale
- Respond to general and escalated queries from customers, clients and team members
- Lead by example in areas of professionalism, conduct, punctuality and leadership
- Develop action plans to optimise performance and drive continuous improvement
- Drive dedication to customer service and share knowledge within the team
- Identify areas of potential efficiency improvements
- Conduct monthly 1:1's to review performance and provide coaching and feedback to individuals to support their personal development
- A passion for people leadership, coaching & development and the ability to drive team engagement
- Reliable with good attendance and adherence record
- Consistency in meeting KPI's across both phone-based and quality metrics
- Have high attention to detail and organizational skills
- Be enthusiastic and willing to build relationships with team members and support staff
- Team Leader experience in the IT sector preferred
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.