Technical Lead - IT Managed Services

Brennan. Where true performance thrives.

At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.

It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan

True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards

In addition to competitive remuneration, Brennan offers extensive benefits, including:

• Training and certification bonuses
• Culture Awards that recognise excellence
• Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
• Vibrant, fun social activities
• Discounted hardware and software
• An environment that embraces learning and development

As Technical Lead within our Managed Services team, you will serve as the dedicated technical authority for an enterprise client’s infrastructure. Your primary responsibilities include ensuring their IT systems are optimally configured, secure, and aligned with strategic business objectives. This role demands a robust onsite presence and strong grasp over data centre management, including compute, storage, backup, and VMWare environments, in addition to management of virtual infrastructure in Azure Cloud. In this capacity, you will provide high-level technical support and tailored solutions, significantly enhancing client satisfaction and operational efficiency. This role centre's on providing technical leadership without direct reports but involves extensive collaboration with broader delivery teams—including Australian resources and an offshore team—to deliver cohesive and integrated IT services.

As the key technical liaison for the client, you will foster a strong, trust-based relationship, positioning yourself as a key advisor and ensuring that the IT solutions effectively support the client's immediate and long-term goals. Through your expert guidance and technical acumen, you will ensure that the client’s IT environment not only meets current demands but is also well-prepared for future challenges and opportunities, driving continuous improvement and business success.

In your role you will be responsible for:

• Monitoring and optimizing IT systems for performance, security, and scalability, focusing on a managed environment encompassing Azure Compute and Storage, cloud-native backup solutions, VMWare/Virtualisation in hybrid setups, and scalable cloud architectures.
• Managing problem management processes and working day-to-day on investigations and resolution of escalated security and other IT issues across cloud and hybrid environments
• Maintaining effective communications with your clients and leading the team technically as the key customer contact.
• Ensuring adherence to our Service Delivery policies, processes, and procedures, and compliance with standards and regulations; managing security protocols with a strong emphasis on cloud security best practices.
• Identifying opportunities to productize new services and offerings and utilizing your technical specialist skills to help build new products leveraging cloud capabilities.
• Developing new strategies to increase efficiency in the systems and performing system analysis and recommending improvements with a focus on cloud optimization and hybrid interoperability.
• Being a customer-facing representative, able to present technical findings and drive technical peers within customer and vendors.
• Being responsible for continued enhancement and updates to delivery processes and procedures, creating KB articles to describe recurring processes against standard requests/incident response.
• Any other tasks/duties aligned with your role or in support of your team as advised by your leader.

What skills and experience you bring:

• Extensive IT experience with advanced infrastructure and systems management skills.
• Experience acting as final escalation point for complex/high impact issues
• Conduct technical workshops with clients as well as internal stakeholders
• Ability to travel to client site for onsite support (Melbourne metro area) - possible quarterly or half yearly site visits to client sites (branch sites interstate)
• Proven ability to work within and across teams
• Account Technical Ownership including maintaining high quality documentation
• Have a strong understanding of ITIL related processes and procedures
• Provide afterhours On-call support on a roster-based system
• Coaching and Mentoring Junior Staff

Note: As part of our hiring process, you will be required to undertake a National Criminal History Check and Technical test.