Technical Support Officer - Education
Position Details
Ozcom Technology Group is seeking a Technical Support Officer (EDU) Technician on a Full time basis to deliver ICT support services to our Government schools throughout western suburbs of Melbourne . As an Technical Support Officer (EDU), you will be required to help schools to manage and support their Information and Communication Technology (ICT) environment onsite.
Key Roles:
- Assisting with the delivery technical support to schools as per Regional Service Delivery Manager (SDM) direction.
- Supporting Department technologies in schools by completing tasks such as device asset accounting, reimaging and deployment, basic troubleshooting and user support.
- Work under guidance of school leadership and other IT Specialist Technicians to provide the day-to-day management of tasks and school-based ICT initiatives.
- Applying Department defined best practice and ICT standards in schools.
- Supporting (with guidance) the deployment and support of Department ICT projects and government initiatives.
- Provide service and management of Windows and Apple devices.
- Provide technical advice to users as required.
Personal Attributes:
- Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates.
- Resourceful - able to find and research information in order to derive appropriate solutions to problems.
- Be able to work effectively with little direct supervision.
- Methodical and effective approaches to problem solving.
- A good communicator, able to document technical procedures, and follow documentation of others.
- Ability to troubleshoot and fault find through systematic processes of observation and elimination.
- Capable of working within established guidelines.
- Handle a range of concurrent jobs and changing priorities.
Essential Skills:
- A working knowledge of onsite and remote IT support practice.
- Ability to work as part of a technical support team and follow the documentation of others.
- Windows Server Technologies
- Network Administration
- An awareness of Workplace Hygiene practices.
To Apply
1. Applicants must hold/obtain a valid Working with Children Check (WWCC)
2. Applicants must have IT Technical Experience. (education sector preferred)
3.Applicants MUST be a Australian permanent Resident
(please submit your interest ASAP for processing). If shortlisted - you will be contacted
Job Types: Part-time, Casual
Pay: $30.00 – $38.00 per hour
Application Question(s):
- are you a permanent resident of Australia?
- Please indicate total number of years you have been employed/experience in the IT industry and Service Delivery positions?
- Please indicate total number of years you have been employed and/or experience in the education IT sector ?
Work Location: In person