Trainee Business Support and Customer Relations Officer

Cessnock City Council
$50,663 - $64,150 a year
New South Wales
Full time
3 weeks ago

About the opportunity

Ready to kick-start your career and dive into the world of business? We’ve got an exciting position available!

Join our fast-paced, friendly team as a Trainee Business Support and Customer Relations Officer - the perfect first step into the world of Business Administration and Customer Service.

This role is ideal for recent school leavers who want to learn on the job, gain real-world experience, and start building a future career. In this traineeship, you'll learn important admin skills like helping out with questions and requests from both staff and customers. It's a great way to start building your career in office and business work. You'll get real, hands-on experience while also studying to complete a Certificate IV in Business Administration.

About you

We are searching for a highly motivated, enthusiastic candidate who is looking to develop a career in Business Administration and Customer Service. No formal training or experience is necessary however you must have:

  • Minimum completion of Year 10 or equivalent with passes in English or equivalent and ability to undertake a Certificate IV in Business Administration;
  • Demonstrated ability in the use of Microsoft Office, email and internet;
  • Demonstrated ability to communicate effectively both verbally and in writing;
  • Demonstrated positive attitude to teamwork; willingness to learn and demonstrated initiative; and
  • Demonstrated commitment to providing good customer services.

To find out more about this exciting opportunity: Position Description

Remuneration

Hourly rate as per the Local Government (State) Award plus superannuation

The Benefits

Council has a wide range of fabulous benefits available for staff including;

  • 2-year temporary trainee position
  • Full-time 35 hours per week
  • 12% superannuation
  • Monthly rostered day off (RDO)
  • Supportive and engaging learning environment
  • Picturesque Hunter Valley location!

What's next?

Applications for the 2026 LAUNCH program are now open!

Please ensure you complete the online application and submit detailed responses to the selection criteria, demonstrating your interest and commitment in the traineeship.

Your candidate suitability is determined by your responses to the selection criteria questions. For more information on how to address the selection criteria please visit our How to apply page.

Pre-Employment Screening:

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing) and other pre-employment checks, such as references, employment history checks, working with children checks or a criminal record check.

About Us:

At Cessnock City Council our success is built by our people and core values. We offer you a direct connection to the community, providing opportunities to both inspire growth and sustainability in our diverse region. We're committed to building a passionate and inclusive workforce.

We are committed to the value of respect, and we strive to have an inclusive workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals of all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTQIA+ community, veterans and people with disabilities.

We partner with the Veterans Employment Program and the NSW Government to implement recruitment practices dedicated to supporting veterans to pursue a career in local government. Our aim is to support veterans finding suitable, sustainable and meaningful employment.

There are options available to request adjustments. If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact recruitment@cessnock.nsw.gov.au for a confidential discussion.

Applications Close: Thursday 14 August 2025 at 11.30pm

Who to Contact: Merleah Scroggy, Customer Relations Team Leader on (02) 4993 6729

You must have the right to live and work in Australia to apply for this position.



Guided by staff values of integrity, respect, teamwork, accountability and excellence, Cessnock City Council is indeed an attractive, thriving Council and employer of choice.

Apply
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