Details
Gamble Aware Services
Location – Bella Vista
Part time position 30 hours Monday- Friday
Fixed Term Contract end of June 2026
About us
Wesley Mission is a high profile, multi-faceted Christian organisation making a real difference in the community. We work with the most disadvantaged in our community by providing over 200 services ranging from aged care, homeless services, child and family care, counselling, employment, training and education, and health services.
Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters”.
About the role
Wesley Mission’s GambleAware program provides a stepped, multimodal, individualised approach to supporting individuals impacted by problematic gambling as well as those who are at risk of developing harmful gambling behaviours. As part of an integrated service model, the role of the Triage Intake Support Officer is designed to provide brief, solution focused, phone-based support to individuals and family members who are experiencing gambling harm, as well as providing clear pathways, support options and referrals to local providers, for those seeking ongoing assistance and treatment. All staff within Harm Reduction & Counselling Services, work hard to develop and maintain harmonious working relationships in an autonomous-supportive work environment where they are all trained to be the best in their field.
The Triage Intake Support Officer plays a crucial role in the initial stages of client engagement in service delivery. This position involves managing the intake process, including client registration, scheduling, data management, and initial assessment coordination. The role is essential in ensuring that clients are smoothly transitioned into the counselling services, providing a welcoming and organized experience.
Essential skills/knowledge
- Relevant tertiary qualification in community services, social work, Counselling or related field
- Experience in assessments and intake processes
- Demonstrated skills and experience using brief, solution focused therapies
- Engage clients and Families with empathy and sensitivity, clearly explaining services, rights and the intake process
- Manage Client calls and provides appropriate cultural information and referrals.
- Co-ordinate and book initial assessments or appointments, ensuring responsiveness to client needs and timelines
- Identify and document risk factors
- Responsible for scheduling and coordinating counsellor appointments to meet the needs of the client
- Work and collaborate with the GambleAware Team to determine appropriate service, level of care and initial treatment planning
- Ensure and contribute to providing quality services to our clients, meeting our KPI’s and requirements by providing appropriate assessments, scheduling appointments, supported referrals as necessary and providing information in an effective and timely manner.
- Provide brief, solution focused phone counselling in line with funding requirements at point of contact (using Accidental Counselling Skills)
- Experience using electronic client management systems and databases
- Cultural competence and experience working alongside Culturally diverse and First Nations families
- Holds current working with children’s check and a valid police / criminal history check
Demonstrated behaviours
- Willingness to affirm Wesley Mission’s vision, mission and values and enthusiastically advocate our Word and deed ministry
- Demonstrated ability to work unsupervised as well as an effective team player with a positive can-do attitude
- Relates well to a range of people with sound listening and problem-solving skills
- Displays unconditional positive regard during all workplace interactions
- Confident professional attitude with strong initiative
- Displays emotional maturity and resilience
- Dedication to developing strong working relationships
- Willingness to learn and accept feedback
Desirable criteria
- Experience and training in addiction and/ or gambling counselling
Closing date: 4 August 2025
Apply Now
Please email your current resume and a two-page cover letter addressing the criteria and why you are interested in this role and what you can bring to our team.
Please include the completed Wesley Mission Application for Employment.
Contact: Tess.baker@wesleymission.org.au
Wesley Mission is a Christian organization that requires all staff to affirm its values. We are committed to creating a safe and valued environment for children.
Aboriginal and Torres Strait Islander people are encouraged to apply.
Aboriginal and Torres Strait Islander people are encouraged to apply.