- Drive efficient disability intake and service coordination
- Work in a supportive, purpose-driven team
- Enjoy real impact, stability and career growth
We’re looking for a motivated and detail-oriented Disability Intake Officer to join our team in supporting individuals with disability to access high-quality, personalised services. If you're passionate about client outcomes, skilled in coordination and communication, and familiar with NDIS processes, we’d love to hear from you.
About the Role
In this full-time role, you’ll be responsible for managing the intake and onboarding process for NDIS participants, including the preparation of service agreements and quotes. Working closely with the Intake and Engagement Manager, you’ll ensure all client information is accurately maintained in relevant systems (including the NDIS Portal and internal databases) and liaise with internal teams and external stakeholders to support strong client outcomes.
You’ll also contribute to compliance and service quality by auditing records, resolving funding concerns, and helping to ensure services align with contractual and NDIS requirements. Your work plays a vital role in delivering a high standard of care, financial sustainability, and a seamless client experience.
About You
- Minimum of 2 years’ experience in a similar administrative or intake role
- Strong understanding of the NDIS framework and individual plan implementation
- Excellent communication and problem-solving skills
- Proficiency in Microsoft Office and web-based systems
- High attention to detail and the ability to manage multiple tasks effectively
- A collaborative and professional approach to internal and external stakeholder engagement
- Must hold and maintain a Working with Children Blue Card and NDIS Worker Screening (as required for Risk Assessed Roles)
- Current Class C Driver’s License
At Kanda, we’re more than a care provider – we’re a community. Backed by decades of experience, we deliver personalised support solutions that embrace the complexity of life. Our services span disability and NDIS support, children, youth and family services, aged home care, veterans’ care, and community nursing.
We are committed to fostering an inclusive environment where every individual can achieve their highest potential. Our team of compassionate professionals works collaboratively to ensure our clients receive the support they need to live fulfilling and independent lives.
We are always looking for passionate, talented individuals to join our team.
What We Offer
- A supportive and inclusive team culture
- Opportunities for growth and professional development
- A workplace that prioritises safety, integrity, and continuous improvement
- Flexible working arrangements and work-life balance
- Competitive salary in line with SCHADS Award
To learn more about the role or to discuss it further, feel free to get in touch for a confidential conversation at charlotte.milic@cruxms.com.au
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.