- Small collaborative team environment
- Play a role in the successful delivery of major election events in the state of NSW
About the Role
As the Venue Support Officer you will be responsible for assisting in the procurement of venues for local and state election events, with particular focus on procuring voting centres and declared institutions. You will work in a small team and assist with various administrative tasks including responding to complaints, difficult customers, high volume phone and email enquiries, completing tasks in our Electronic Management System in a timely and efficient manner, and adhere to safety and EEO policies and standards. From time to time you will also work across teams in the Election Support unit to provide support and assistance on key election tasks.
This role would suit someone who is comfortable working in a small team, able to work under pressure, able to deal with complex enquiries and stakeholders, and is flexible.
The role is temporary full-time position available until 30 June 2027.
About the NSW Electoral Commission
The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.
Our work includes:
- Running and regulating elections
- Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and
- Investigating possible offences and enforcing electoral and lobbying laws such as the Electoral Act 2017 and the Electoral Funding Act 2018.
What we offer
- Opportunity to work on large scale events and assist your local community
- Career development opportunities
- Employee Assistance Program
- Work/Life balance (35 hour working week)
- Access to Fitness Passport for eligible staff
Key knowledge, experience and essential requirements
As the successful candidate, you will have:
- Previous client services experience in providing a first level response to public enquiries in a high-volume environment.
- Intermediate to advanced computer skills and experience in one or more applications, i.e. Microsoft Office Suite, Content Manager (records management), other corporate systems and database applications.
- Previous experience working in project or event-based organisation.
- Politically neutral with no affiliation to political parties or lobbyists/campaigners.
- Satisfactory criminal record check result.
How to apply
As part of your application, you will be asked to respond to the two targeted questions:
- Tell us about a time you dealt with a difficult phone call. What steps did you take to resolve the matter? (maximum 300 words)
- Describe a time when you had to manage multiple tasks at once. How did you prioritise, and what was the result? (maximum 300 words)
You should include a covering letter summarising your skills, knowledge and work experience, along with an up-to-date resume which clearly detail your skills and experience as relevant to this role.
For further information regarding the role please download the Role Description
Applying for a role in the NSW Public Service
For more information on how to apply for a role in the NSW Public Service, please refer here
The NSW Electoral Commission embraces diversity and inclusion and is committed to creating a workplace that reflects the population of New South Wales. We welcome applications from people from diverse backgrounds and encourage women, Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, mature-age people, and people from culturally diverse backgrounds to apply for this role.
If you have any questions about applying or would benefit from an adjustment to the recruitment process to help you perform your best please contact talent@elections.nsw.gov.au. For more information on recruitment adjustments visit I Work for NSW Adjustments for individual needs.
Applications received and completed after closing time will not be considered for selection.
The selection process will include a range of assessment techniques to assist in determining your suitability for the role.
For further information, contact NSW Electoral Commission’s Talent team on talent@elections.nsw.gov.au
Other Information
Your employment will be subject to National Criminal Records Check to determine your suitability for employment.
The NSW Electoral Commission is committed to maintaining public confidence in the integrity of the electoral system. The Commission requires all its employees to refrain from membership of any political party and from engaging in political activity which could be seen as reflecting adversely on the strict political neutrality of the Commission. To maintain political neutrality, applicants for roles with the Commission who are, who have been or who may be perceived to be or have been connected with political activities may also be ineligible for appointment and should disclose such information as part of their application. This does not include voting in a Commonwealth, State or Local Government election, which is compulsory in NSW. The Commission’s Political Neutrality Policy may be viewed on its website.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.
This role is based in at our Elizabeth Street, Sydney office with a hybrid work arrangement.
Applications Close: Sunday 27th July 2025 @ 11.59pm