Library & studentHQ Administrator

An opportunity has arisen for a Library and studentHQ Administrator to join the Student Administration & Library Services team. This position is responsible for handling a variety of student and library enquiries via face-to-face, phone (inbound and outbound), email, social media channels and live chat. This role is the single service point for all students and the general public and handles a wide range of library and student enquiries. A dedication to providing outstanding customer service and attention to detail are both critical to this role.

This position reports to the Library & studentHQ Team Leader and is expected to handle a variety of student and library enquiries in the broad field of customer service, cashiering (student related fees and payments and library payments), student lifecycle assistance (e.g. enrolment and timetabling assistance, results, ID cards) and library services assistance (e.g. lending and equipment booking enquiries.) for students studying both on campus and online. You will also perform general administrative tasks and undertake a variety of library related tasks, as required.

The incumbent will be required to work flexibly across all Library & studentHQ team activities including working on other campuses to ensure a student centric approach to providing customer service.

About Swinburne University of Technology
Swinburne is a multi-sector university of science, technology and innovation with more than 54,000 students and 5,000 staff globally. We offer postgraduate, undergraduate, vocational education and online education to provide students with a variety of work-relevant pathways. Our mission is to be a world-class university, creating economic and social impact through science, technology and innovation. We aim to deliver future-ready learners, research with impact and innovative enterprise.

Contribute to a streamlined and enriched student experience with our Students team. You’ll help ensure every touch point is a positive one – from attraction to course support and campus life, right through to graduation and work or further study opportunities. Our Students team comprises of the following areas: Student Administration & Library Services; Student and Academic Services; and Media and External Communications.

About you
To be successful in the role, you will have:

• Completion of an associated diploma level qualification with relevant work-related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training
• Demonstrated commitment to providing outstanding customer service.
• Demonstrated experience in the provision of high quality administrative and support services within a demanding, customer focused environment
• Demonstrated high level interpersonal skills, including the ability to liaise effectively with a wide range of internal and external people, and maintain confidentiality.

• Participate in regular staff and management development programs
• Onsite childcare
• Discounted gym memberships – including Hawthorn Aquatic and Leisure Centre (HALC)
• Onsite health services
• Private health insurance discounts
• Discounted annual Myki cards are available to Swinburne staff

To find out more about the extensive range of benefits offered to Swinburne employees please visit Careers at Swinburne.

How to apply and further information
To view the position description or to start an application please click on apply or ‘begin’ and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.

For further information about this position, contact Lynlee Rutherford, (Library & StudentHQ Team Leader) via email at [email protected]

If you are experiencing technical difficulties with your application, please contact the Recruitment team on [email protected]

Should you require further support for an interview due to special needs or consideration, please contact Maree Norden, Diversity & Inclusion Manager at [email protected] For support or queries related to Aboriginal and Torres Strait Islander employment, please contact [email protected]

Agency enquiries will not be accepted for this position.

Swinburne is a large and culturally diverse organisation. We are proud of our commitment to equity and inclusion through key initiatives such as our Charter of Cultural Diversity, [email protected] Strategic Action Plan, Science in Australia Gender Equity (SAGE) Action Plan and our Reconciliation Action Plan. Equity and diversity are integral to our 2025 vision to be a world class university creating social and economic impact through science, technology and innovation.

Applications close at 5pm on Monday, 3 May 2021.