Multi-Site Customer Screening Officer - Coffs Harbour/Grafton

Bay Audio - Australia


Bay Audio is one of Australia's leading retail hearing health providers. We deliver outstanding customer service through our growing network of more than 90 retail stores across Australia where we are collectively committed to helping our customers discover a better quality of life by providing solutions and advice about hearing loss. We believe in living life at full volume and at Bay Audio you will have the opportunity to change lives by supporting customers and their families living with a hearing loss.

What You Will Be Doing:

  • Drive lead generation by engaging with potential customers and performing a free 5-minute hearing health screening
  • Build rapport with new and enhance the relationship with existing customers
  • Assist the Store Manager in executing the day to day operations of the store to maximise the schedule management efficiencies
  • Support the store Clinician by scheduling and following up appointments for potential customers to have a full diagnostic test
  • Ad hoc duties as directed by the Store Manager

What We Are Seeking:

To be successful in our business as a Multi-Site Customer Screening Officer, you are:

  • A self-starter with a ‘can-do’ attitude
  • A great communicator (both written and verbal) to support our team and customers
  • An outgoing, bright and vibrant personality where you are comfortable engaging with our customers to partake in one of our free hearing screening checks
  • Availability to work retail hours, including weekends and late night trade
  • Someone who is willing to travel between the Coffs Harbour & Grafton stores

In Return We Offer:

  • An attractive salary package
  • Comprehensive training and development
  • Great career opportunities and succession planning to our retail leadership roles
  • The chance to work in a business that genuinely enables you to change a customer’s life!

Previous sales, retail and/or health experience will be highly regarded. Mature adults are encouraged to apply. If you want more people to ‘Live Life at Full Volume’ and believe you can make a difference, apply now!

Short listed candidates will be contacted for an initial phone screen followed by a Skype/Facetime interview.

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]