Plan Partners Customer Service Officer, Richmond Vic

MMSG McMillan Shakespeare Group - Richmond VIC

• Permanent role in the Disability Sector
• Industry and Role Specific Training to set you up for success
• A Challenging and Rewarding Opportunity which will drive you to achieve

Since signing up our first participant in October 2016 Plan Partners has rapidly grown to become Australia’s leading expert in NDIS Plan Management and Support Coordination.

We are offering opportunities to suitably experienced and passionate people to join our growing business, supporting people with a disability to realise their goals in life.

As a Customer Service Officer you will join our busy frontline Customer Service team and assist in answering enquiries as they come through our 1300 number as well as responding to emails that are sent to our general inbox.

You will field a wide range of queries from a number of sources across a number of topics, providing a high level of customer service at all times. NDIS participants may call through to query or make changes to their plan, perhaps querying whether their NDIS budget funds their therapy sessions; one of the service providers from our network may call through querying the status of an invoice; parents or guardians of participants may need help or assistance regarding the plan of someone in their care.

Please visit if you want to find out more about what we do.

To succeed as a Customer Service Officer with Plan Partners you will have:

  • Highly developed communication skills (vocal and written), with people from all different backgrounds
  • Solid general administration and MS Office skills
  • Proficient use of Client Management Systems
  • An understanding of the disability sector, and some exposure to NDIS

If you would like to know more about this role, please contact our Head of Customer Operations and Performance, Vandana Sopariwala, on 1300 333 700.

Plan Partners is an equal opportunity employer and is committed to ensuring a safe environment for children and young people. We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, the LGBTIQ community and people with a disability to apply.

Please note only shortlisted applicants will be contacted and all successful candidates will undergo a National Police check and credit checks and must provide a valid Working with Children check.

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]