The Opportunity:
We are looking for an experienced and driven Account Manager to join our commercial team. In this role, you will be the key liaison between our customers and internal departments, responsible for managing client relationships, coordinating projects, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Manage and grow relationships with assigned clients across the product lifecycle
- Coordinate cross-functional communication between customers, R&D, QA, production, and supply chain
- Manage project timelines and deliverables, including NPD (New Product Development) launches
- Provide accurate quoting, pricing updates, and product information
- Ensure timely order processing, product release, and issue resolution
- Maintain up-to-date knowledge of TGA and GMP compliance relevant to product manufacturing
- Identify opportunities to improve service delivery and support client business growth
About You:
- Minimum 2 years’ experience in account management or customer service, preferably in pharmaceutical, nutraceutical, or FMCG manufacturing
- Strong project management and communication skills
- Ability to manage multiple priorities and work cross-functionally
- Understanding of GMP principles and regulatory requirements is a strong advantage
- Proficient in Microsoft Office and ERP/CRM systems
- A proactive problem-solver with a customer-first mindset
What We Offer:
- A supportive, collaborative work environment
- Opportunities for growth and development within a growing business
- Work with leading health and pharmaceutical brands
- Competitive salary package based on experience
Job Type: Full-time
Pay: $65,000.00 – $85,000.00 per year
Schedule:
- 8 hour shift
Supplementary Pay:
- Commission
- Performance bonus
Work Authorisation:
- Australia (Preferred)
Work Location: In person
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