Account Support Manager

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. 

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.  Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. 

THE ROLE IN A NUTSHELL

This role presents an exciting opportunity to directly support one of our automotive clients. Reporting to the National Support Manager of the Fleet department, this role will primarily manage all administration (ordering, logistics, customer and dealer liaison) pertaining to key customers in Queensland. This is a part time (0.8), 6 month contract hybrid role based in Richmond, VIC.

KEY RESPONSIBILITIES

• Work in partnership with the Ford Fleet Key Account Manager to support fleet accounts
• Administrative management of placed orders
• Forecast vehicle volumes on a monthly basis to ensure stock is available for incoming orders
• Build, code and contract vehicles, following order details
• Maintain the database of orders and issue weekly status reports
• Follow up all queries received regarding orders in a timely manner
• Liaise with dealers to source vehicles and understand status of orders
• Foster a healthy partnership with all stakeholders

ROADSIDE ASSETS

• Maintain the list of clients signed up to the Fleet Roadside Assist program
• Administrative management and processing of Roadside Assist files on a monthly basis
• Fulfilment of monthly issue of cards to clients
• Ensure RSA card stock levels are maintained
• Ensure estimates, purchases orders and invoices are active and processed in a timely manner

CUSTOMER TENDERS

• Support the broader department to complete Customer Tenders and Tender presentations as required

CUSTOMER MAILBOX

• Contribute to the Support team mailbox roster and respond to Ask Fleet emails as required in a timely manner

REQUIRED EXPERIENCE/SKILLS/CAPABILITIES 

• Minimum 3 years' experience in a sales/account support or project coordination capacity
• Experience in the automotive industry, vehicle modifying and tender pitches would be highly desirable
• Intermediate knowledge of Microsoft Office products - Word, Powerpoint, and advanced knowledge of Excel is essential
• A valid Victorian Driver's License is required
• Office hours of operations are 8.30am to 5.00pm
• The hybrid position, 2 days in Richmond, VIC and 2 days working from home
• Induction training will be conducted in the Richmond office. Flexibility will be required from time to time to be present in the office more than 2 days, and to ensure all projects are up to date

VML AUNZ HIGHLIGHTS

There are many things that make VML an awesome place to work, but we think there are a few worth mentioning:

• Summer Days - 5 paid afternoons off each year during daylight savings time.
• Birthday Leave - a paid day off to celebrate your Birthday each year.
• Loyalty Leave - a paid day off each year to celebrate your work anniversary.
• Employee Assistance Program access 24/7 support.
• Mental Health Support.
• LinkedIn Learning access for all employees.
• Foundation Day - the anniversary of our establishment where every employee works together to give back to the community.
• PerkSPACE - a dedicated platform for employee benefits that help you save, grow and generously make life easier.
• Parental Leave - time off for our new parents.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. 

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. 

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