Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.
THE OPPORTUNITY
- Salary: $66,921 - $72,661 per annum pro rata + 12% super + leave loading (dependent on qualifications and experience)
- Position Status and Time Fraction: Full Time, 1.0 EFT. Fixed term contract of employment until 4/10/2025.
- Location: Chadstone Campus – onsite parking with close proximity to public transport
Join Holmesglen’s award-winning Student Recruitment team established in 2023 and dedicated to providing prospective students with a seamless, supportive application and enrolment experience. Focused on helping students find the right course, the team ensures quality outcomes through personalised advice, detailed Pre-Training Reviews (PTR), and connection to essential support services.
As an Admissions Officer, you will:
- Provide high-quality customer service as the first point of contact, delivering accurate information and guidance to prospective and current students across multiple channels.
- Assess student eligibility in line with government requirements, conduct Pre-Training Interviews and issue accurate fee quotes to ensure valid offers are made.
- Maintain up-to-date student records and communications through CRM and SMS systems, ensuring clear and consistent documentation of all interactions.
- Collaborate with faculties, support services, and marketing teams to coordinate recruitment activities, support outbound campaigns, and contribute to increasing student enrolments.
- Help turn student applications into enrolments by staying in touch with applicants, keeping track of their progress, and making sure everything is processed smoothly and on time.
To be successful, you’ll have:
- A degree in Business, Business Administration, or a related discipline, and/or substantial experience in the education sector.
- Strong communication and customer service skills with the ability to provide clear advice and build positive relationships.
- Proven ability to manage competing priorities with professionalism, confidentiality, and a strong service focus.
- Confident using Microsoft Office, databases, and internet-based systems. Experience with CRM or Student Management Systems is an advantage.
- A proactive and accountable team player who collaborates effectively and adapts well to change.
- Demonstrates sound judgement, problem-solving skills, and an understanding of business and stakeholder needs.
- Highly developed written and verbal communication skills tailored to diverse audiences.
- Appointment to this position is dependent on obtaining an ‘employee’ Working with Children Check, and a valid Police Check within the last 12 months.
OUR COMMITMENT TO YOU
At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.
Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community.
TO APPLY
Please submit your updated resume, a short cover letter addressing the Key Selection Criteria. We commit to respond to every applicant.
For a confidential discussion regarding this role, please contact Karen Dowling, Manager Admissions at [email protected]
For further information relating to this opportunity and to view the position description, please click here.
Applications for this position close on 11:59 pm Sunday 27th July 2025.
If you require specific support to apply for this position or have any application queries, please contact the People Experience Department at [email protected] or on 03 9564 1839 and we will work with you to identify the best way to assist.
