Admissions Officer

Are you passionate about delivering exceptional student experiences and being the first point of contact on a learner's journey? Builders Academy Australia (BAA) is seeking an enthusiastic and detail-oriented Admissions Officer to join our dynamic Student Support Services team in the heart of Melbourne.

About Us

Builders Academy Australia (BAA), a part of UP Education, is a leading Registered Training Organisation (RTO) specialising in the building and construction industry. With strong industry ties — originally founded by Simonds Homes — BAA is committed to training the next generation of builders through quality, accredited education.

We provide nationally recognised qualifications in trades, construction management, sales, WHS and more, with delivery models ranging from classroom-based to virtual and on-the-job training.

Your Role

As an Admissions Officer, you’ll play a critical role in guiding prospective students from enquiry to enrolment, ensuring a seamless and supportive experience throughout their learning journey. This is a fast-paced, customer-centric role with a strong focus on administration, compliance, and communication.

Key Responsibilities

• Convert enquiries and registrations into successful student enrolments
• Provide accurate course advice and assess student eligibility
• Conduct pre-training reviews and complete enrolments over the phone
• Ensure data accuracy across systems such as VETtrak, VETenrol, Canvas, and Salesforce
• Deliver exceptional service via inbound/outbound calls and web enquiries
• Process and verify enrolment paperwork for compliance
• Meet daily performance targets and KPIs
• Collaborate closely with internal teams including Sales, Compliance, and Training Delivery

About You

• Proven ability to multitask in a fast-paced, team-based environment
• Strong communication skills and a customer-first mindset
• Experience in an RTO or administrative role (preferred)
• Knowledge of vocational funding models (Skills First, VET Student Loans, etc.)
• Competent with Microsoft Office and CRM/Student Management Systems (VETtrak experience ideal)
• Ability to work independently with strong attention to detail
• Certificate III in Business/Customer Contact or similar (Cert IV TAE desirable)

Why Join BAA?

• Be part of a passionate and purpose-driven organisation
• Melbourne CBD location – close to public transport
• Collaborative team culture built on integrity, respect, loyalty and honesty
• Opportunity for professional growth and development
• Make a meaningful impact on the future of Australia’s construction workforce

Apply Now

Ready to launch your career with a growing and respected education provider? We want to hear from you.

Submit your resume!

Related documents

• BAA - Admissions & Enrolments Officer_15.07.2022 (2)