Admissions and Waitlist Officer

Overview

Work type: Ongoing - Full Time

Salary: $55,000 - $63,000

Grade: Undefined

Occupation: Administration/Secretarial

Location: Melbourne

Reference: 13138

About the Role:

This is a Permanent Full Time position as an Admissions and Waitlist Officer. In this role, you willl be the first point of contact for parents and carers. This is a pivotal role where you'll play a key part in ensuring a smooth and efficient admissions process for our young patients.

What you'll be responsible for:

• Maintaining accurate waitlists for elective surgeries and procedures, prioritising patients based on clinical need.

• Admitting patients for surgery, ensuring all paperwork is complete and liaising with families on the day of admission.

• Working closely with medical and nursing staff, the Hospital Bed Manager, and various departments to coordinate admissions and bed allocation.

• Maintaining accurate and up-to-date patient information in our electronic medical record system (Epic) and Patient Administration System (IBA).

• Providing exceptional customer service to families, addressing their questions and concerns with empathy and professionalism.

Your skills and experience:

• A minimum of 2 years' experience in a healthcare admissions or waitlist management role.

• Possesses excellent organisational skills and the ability to prioritise tasks in a fast-paced environment.

• Demonstrates strong communication and interpersonal skills, with a passion for patient-centred care.

• Is a team player who thrives in a collaborative environment.

• Is proficient in using computer applications, including experience with electronic medical record systems a plus.

If this sounds like you, click here to view the position description.

What we offer:

• A supportive and collaborative work environment within a world-class children's hospital

• Salary Packaging – Increase your take home pay!

• Professional development opportunities to further your career

Application process

To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Shortlisting for this position will commence immediately, we encourage you to apply promptly!