Advisory Naturopath

Purpose of role:

As Australia’s most trusted manufacturer of natural health products 15 years running, and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led brand that places wellbeing and workplace flexibility at the heart of our culture! We are excited to offer the role of an Advisory Naturopath (5 months fixed term)

The purpose of the Blackmores Group Naturopathic Advisory team is to provide trusted and reliable support for the general public, retail partners and healthcare professionals in relation to our portfolio of products. This support is provided in a manner which aligns with the position of the Blackmores Group as a leading authority on natural health. The Blackmores Group Naturopathic Advisory team provides first class customer support across a range of different communication touchpoints.

Please note that this role is a full time, 5-month fixed term cover reporting to the Advisory Manager. You are expected to work from one of our Sydney based offices at least 2 days per week. The offices are located are in Warriewood and Surry Hills.

What will you do?

• Respond to enquiries for key Blackmores Group brands for both Australia and New Zealand, including Blackmores, BioCeuticals Professional, BioCeuticals Clinical, and Infant Nutrition.
• Provide trusted, holistic and reliable health and product advice for healthcare professionals, consumers and other customers via phone, email, and live chat.
• Provide technical information, clinical support, and product advice for retail partners and health care professionals via phone, email, and live chat.
• Tailor technical advice by brand and by customer type as required, aligned to team guidelines.
• Respond to emails from website and professional sites as required.
• Review and post responses to online community forums and as directed by digital team and/or digital partner agencies (e.g.: on social media).
• Document all interactions in CRM system(s).
• Ensure resolution of customer enquiries and issues in conjunction with customer service team.
• Create pharmacovigilance (PV) cases as required, and support our Product Safety team as requested in investigating these cases.
• Ensure compliance with all legal, regulatory, statutory, and corporate requirements (e.g.: TGA regulations, Blackmores Group SOPs, and industry position statements)
• Develop customer relationships through utilisation of effective telephone skills, communication skills, and etiquette.Contribute relevant material to Product Information pages stored in Blackmores Group databases (e.g.: Confluence).
Develop and maintain relationships with relevant departments (e.g.: Quality, Regulatory Affairs, Brand Marketing, Product Development, Product Safety, Education) to ensure smooth flow of updates and communication.

What we offer?

• Opportunities to support your local community through paid community leave
• Flexible working across most of our roles
• Great benefits to support your health and wellbeing, including access to discounted products
Mental health support for you and your family through our Sonder assistance program

Who are you?

• Degree qualification in Naturopath and accreditation with recognised professional association.
• Advanced complementary medicine knowledge.
• Preferably possess previous clinical or retail experience in health food store or pharmacy
• Understanding of Pharmacist, Practitioner, and Consumer information needs
Product understanding with well developed written communication skills with proven ability to write consumer articles for knowledge article pieces. Comfortable to attend to customer enquiries via multiple platforms of offline, tele and digital.

Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

Blackmores Group operates in over 12 markets, with headquarters and a state-of-the-art manufacturing facility in Australia, and offices across South East Asia and China.

Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.