AI Enablement Lead

A LITTLE ABOUT US

Shippit is Australia’s best connected shipping software. Logistics infrastructure is a sophisticated beast, and we’re not only improving the experience for everyone involved, we’re impacting the planet in a positive manner: deliveries made through our platform are already 100% Carbon Neutral. Proudly Australian founded, we’re truly global in our approach and have the benefit of being a free moving scaleup with the security of impacting a growing industry that needs some love and attention.

THE ROLE

As our AI Enablement Lead, you’ll drive the rollout and adoption of AI-powered tools and processes across Shippit. Sitting within our Business Operations team and working closely with our Data & Technology function, you’ll lead the enablement, solution design, and change management that helps our teams use AI to improve productivity, decision-making, and outcomes.

We’re looking for someone who brings both a strategic view and a hands-on mindset to experiment, learn, and enable others for a 12 month fixed/maximum term contract.

DAY TO DAY

• Enable and lead the delivery and execution of Shippit’s AI enablement roadmap, starting with Customer Support and scaling across teams
• Identify, evaluate, and roll out AI tools and capabilities that enhance productivity, efficiency, and experience
• Partner cross-functionally with Data, Technology, Product, and frontline teams to ensure the right data, systems, and workflows are in place
• Solution and test new AI use cases, from automation to summarisation to insight generation
• Deliver enablement programs to drive adoption and confidence in the use of approved AI tools
• Champion safe and effective AI use, staying close to internal governance and evolving best practice
• Establish feedback loops and monitor adoption and performance, solicit and action on feedback, and continuously improve what we roll out

WHAT YOU BRING

• You’ve held an enablement, program delivery, or change management role—bonus points if it was in tech, ops, or systems
• You have commercial acumen and can map operational and system processes to business outcomes.
• You have a strong understanding of technology, machine learning or using AI capabilities to support different teams and use cases.
• You have organisational change management experience and have demonstrated that in enabling significant team or organisational change.
• You’re a natural connector—comfortable working across functions and bringing people along for the journey
• You’re equally confident solutioning in a room of power users as you are translating benefits to non-technical teams
• You thrive in ambiguous, fast-moving environments, and know how to balance experimentation with risk
• You’re passionate about what’s possible with AI—and want to make it real

LIFE AT SHIPPIT

• Flexible hybrid - ability to mix your working week between The Shippit office and your home office
• We are all builders - we share our successes! Be rewarded with our Employee Share Option Plan
• Family & paw friendly - generous parental leave policy and pet friendly office
• Be healthy - Wellbeing Policy with strong focus on whatever makes you feel good from inside out.
• Fuel your growth journey - Unlocking your potential with a blend of in person and online learning and development opportunities
• Be comfortable - Casual Friday everyday!
• We love to have fun - Team outings, weekly lunches, team events, loaded pantry and the list goes on…

FEEL VALUABLE

Join our high-performance culture at Shippit where you can make a difference. We’re on a mission that needs the right #goodhumans to help make ship happen!

Shippit actively supports a diverse workforce at all levels of the company and we all embody the core values that make our business unique. We foster a culture of inclusion at Shippit and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their authentic selves to work. Our mantra is to make ship happen, every single day.

We’re a phenomenal place to work, and we can back that up. Shippit’s been ranked as #6 Best Place to Work by AFR in 2023. It doesn’t stop there, we have a whole bunch of accolades we earnt over the years which we are super proud of.

Watch this - Culture at Shippit

Our recruitment process - we don't like to complicate things

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Apply now, and let's create something extraordinary!