Application Support Officer
Location:
Canberra, Australian Capital Territory, Australia
Role Type:
Permanent Full Time
QinetiQ is a global technology and engineering company that exists to protect lives and secure the future. With more than 8,000 employees worldwide - including 800+ here in Australia - we deliver mission-critical services and systems to Defence, national security, and essential industry.
Following a strategic redesign, we’ve sharpened our focus and are investing in the future - starting with the people who will help shape it.
If you're driven by purpose, passionate about solving complex problems, and ready to make a real impact - there’s never been a better time to join us.
With a presence in the United Kingdom, United States, Australia, Canada and Germany, we bring global expertise to local challenges, helping build Australia’s sovereign industrial capability for the future.
QinetiQ’s IT organisation is evolving to provide the advanced technology and IT services that underpin QinetiQ’s future global strategy and ambitions. We are now accepting applications for an energetic Applications Support Officer , with a can do attitude, to join QinetiQ’s IT family with flexibility to be based in either Adelaide, Canberra, Melbourne or Nowra.
Reporting to the Business Applications Manager the Applications Support Officer will have a focus on providing frontline technical support for QinetiQ’s key business applications, tools and information systems.
Where capable, the Applications Support Officer will also help to develop creative and innovative solutions as QinetiQ’s business needs and will have the opportunity to participate and work on larger IT business projects
The Applications Support Officer will be accountable for:
Assist in managing the integrity and smooth operation of QinetiQ’s core business applications and information systems;
Install, configure, support and maintain corporate and enterprise wide tool and business application systems;
Undertake day-to-day administrative duties, such as:
Account management;
Client setup, configuration and support;
Security and Application patching; and
Maintenance of IT system registers for the management of IT systems and information assets.
Troubleshoot and resolve assigned incidents or service requests whilst ensuring prompt professional service;
To be successful in the role of Applications Support Officer you will need to bring with you:
Experience in a similar applications or IT support role;
Strong focus, and commitment to customer service;
Working knowledge of technologies, such as:
Microsoft Active Directory;
Sharepoint;
Database technologies, such as Microsoft SQL Server, Oracle, etc.;
ITSM systems and tools, such as ServiceNow, Ivanti, Jira, etc.;
Atlassian Confluence & Jira; and
Proficient in the use Microsoft Office Suite.
Broad knowledge of business tools, applications and technologies associated with common business functions including areas of Finance, HR, IT, Engineering, etc.
Excellent problem solving skills;
Whilst not essential, a tertiary qualification would be advantageous.
Candidates will need to be eligible to obtain an Australian Government Security Clearance.
Whilst applications must be made online, confidential enquiries are welcome and may be directed to Roz Byrne, Talent Acquisition Lead via email: [email protected]
Looking for an Employer with Benefits?
At QinetiQ, our competitive remuneration and benefits package supports your evolving needs throughout your career. You’ll share in the company’s success, and be rewarded for your own. We’ll invest in your professional development and provide an inclusive environment for you to succeed.
Some of our benefits include:
Access to Linked In learning and professional development
Flexible work
Purchased leave program and loyalty leave
Up to 18 weeks paid parental leave
Annual incentive scheme
Complimentary salary continuance insurance
Annual volunteering leave with Operation Give Back
Relaxed dress code
A full list of our employee benefits and further information can be found here:
https://www.qinetiq.com/en-au/careers/benefits
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Applications close Friday, 8th August 2025.
As the defence industry in Australia grows, it is an exciting time to join QinetiQ. What the company looks like today will be different to that of tomorrow as we navigate an ever changing world. To innovate for our customers' advantage we value the need for diversity of thought in everything we do. We provide a flexible and inclusive environment where our people can bring their whole selves to work, meaningfully contribute and have equal opportunity to succeed. We actively seek applications from people who come from diverse backgrounds and experiences. Aligned with our Diversity and Inclusion Strategy and Reconciliation Action Plan, we also encourage applications from women, veterans and First Nations people.
QinetiQ conducts pre-employment screening, including but not limited to identity verification and police checks, for all preferred candidates.
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