- Stability of over 75 years of Australian experience & expertise
- Lead the delivery of application software support
- Permanent Role - Attractive Package
THE OPPORTUNITY
Located in our Adelaide head office your primary responsibility will be to ensure the effective delivery of application support services across Stratco’s Australian and New Zealand operations. Your application software portfolio consists mainly of newly implemented Oracle Cloud based systems and your focus will be on leading and managing a team of internal and external support parties.
RESPONSIBILITIES
- Lead a small team of skilled and dedicated Application Support Analysts.
- Review and proactively manage Level 2/3 Service Desk requests to ensure effective support is delivered by internal and external support parties in alignment with agreed SLAs.
- Own and manage support escalations.
- Autonomously manage high severity incidents as per the Stratco High Severity Incident Management process.
- Become familiar with key technology components to ensure you can facilitate collaboration between end-users and support technicians at a detailed level.
- Monitor, manage and report on service delivery SLAs and general service delivery quality provided by external support partners.
- In collaboration with other technology leaders, review and approve all technology deployment requests ensuring the appropriate level of quality assurance and IT change controls are in place.
- For major project deployments, define the post go-live systems support model and manage post go-live support.
- Define the transition to BAU support plan and execute the transition to BAU support.
- Manage and control application maintenance such as patching and quarterly SaaS updates including the coordination of regression testing.
- Provide general leadership across the IT function and help drive service delivery improvements.
ABOUT YOU
- Bachelor Degree in a relevant discipline or relevant role/organisational experience.
- At least 5 years’ experience in delivering IT support services for a medium or large organisation.
- Experience in delivering support for complex enterprise level IT landscapes including ERP, EPM and BI platforms is mandatory.
- Experience in supporting ERP Cloud based technology will be highly advantageous.
- Excellent communication and interpersonal skills.
- Demonstrated experience in managing external support partners.
- ITIL qualifications highly desired.
REWARDS & BENEFITS
Health & Wellbeing Initiatives | Traineeship & Apprentice Program | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Flu Vaccinations | Employee Assistance Programme
ABOUT STRATCO
Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
OUR EVP
At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.
At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’.
APPLICATION PROCESS
If this sounds like you, we would like to hear from you! Should you be successful in progressing to the next stage of the recruitment process you will be invited for an interview to discuss the role in more detail.
To see more information about Stratco & our careers please visit – stratco.com.au/careers
