Payroll Applications Team Leader

General information

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Description & Requirements

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Help us deliver a better tomorrow

Australia Post is delivering for all Australians. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity

At Australia Post, we’re seeking two motivated Payroll Applications Support Team Leader to join our growing Payroll Operations team. In this role, you'll lead a team of Payroll Application Analysts, overseeing system upgrades, managing change control, and addressing Payroll queries within our tiered service model. You’ll play a key part in ensuring the team’s success while fostering a culture of growth, collaboration, and continuous improvement. This is an exciting opportunity to make a direct impact on the efficiency of payroll operations while contributing to both personal and team growth within a company that values internal development. While this role is advertised in Melbourne we are also open to interest from interstate.

What you’ll deliver with us

In this role, you'll lead a small team to deliver payroll system enhancements, optimise processes, and ensure smooth system upgrades. By analysing trends and root causes, you'll enhance payroll operations while maintaining clear documentation and fostering collaboration across teams.

You’ll also 

• Lead the successful delivery of payroll system enhancements, process improvements, and related projects, driving initiatives to optimise payroll accuracy, efficiency, and automation while resolving complex system and process issues.
• Manage the testing, validation, and issue resolution for payroll system upgrades and patches, collaborating with IT, HR, Finance, and vendors to ensure seamless system functionality and compliance with payroll requirements.
• Maintain comprehensive documentation of system changes and processes, oversee the User Acceptance Testing (UAT) lifecycle for SAP Payroll updates, and provide Tier 3 support for system-related payroll queries, ensuring effective troubleshooting and training.

About you 

• You will need strong leadership skills to manage payroll application sprints, ensuring effective resource allocation, system testing, and issue resolution. Your ability to drive successful User Acceptance Testing (UAT) and collaborate with cross-functional teams like HR, Finance, IT, and Payroll Operations will be key to meeting business objectives.
• A deep understanding of SAP payroll systems and Time & Attendance processes is crucial. You will need to troubleshoot complex Tier 3 payroll queries, distinguish between system and process issues, and ensure timely resolutions. 
• You will need to build and maintain strong relationships with both internal and external stakeholders, including People & Culture COE teams, SAP Services, IT teams, and external vendors. Effective communication is vital—especially in translating technical issues to non-technical users and managing the timeliness of responses to ensure smooth payroll operations.

How we’ll deliver for you

• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
• We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
• Flexible working, across head office and facilities across the network.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected]

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