Overview of the Team
The Claims Administration and Income Support team (CAIS) is part of Claims Operations in Claims Management Group (CMG) and is responsible for the financial and administrative aspects of Comcare’s claims management service.
The Claims Administration and Income Support team performs financial services to support the claims business in the management of claims transactions. This includes calculation and transactional processing of accounts payable and weekly incapacity benefits. The team performs reconciliations of financial information across a variety sources, identifies anomalies and addresses these within legislative and policy frameworks. The team develops and implements financial recovery programs where opportunities are identified including but not limited to overpayments and third-party recoveries.
The Claims Administration and Income Support team has two sub-units, which are:
- The Income Support unit is responsible for all aspects of claims income support including assessment, assurance, payroll for incapacity, and recoveries.
- The Financial and Client Services unit includes the Contact Centre and is also responsible for processing new claims, emails, documents and invoices in a timely manner in support of injured workers, service providers and the broader group.
In joining this team of over 50 dedicated people you will have exposure to various functions and activities.
We have the following roles available:
- Financial and Client Services Support Officer
- Contact Centre Support Officer
- Income Support Officer
- Claims Debt Recovery Officer
- Payroll Support Officer
Overview of the Role
Your key responsibilities will include, but are not limited to, the following:
- Assisting your team leader to train and support the team members who are primarily responsible for the timely processing of information, invoices and new claims into Comcare systems to enable prompt responses and payments from Comcare,
- Liaison with injured workers and service providers on the claims process,
- Talking to injured workers about the information they have submitted, to help make their claims experience smooth,
- Representing Comcare professionally in your dealings, transferring calls to Claims Managers and others within Comcare and CMG as appropriate,
- Calculating, actioning and quality assuring incapacity payments (compensation for loss of income due to a workplace injury) as per specific legislative requirements,
- Contacting people and businesses who have been overpaid by Comcare, to recover that overpayment,
- Working collaboratively with your peers in a fast-paced environment where a culture of feedback and continuous improvement is nurtured.
Qualifications and Experience
Highly Desirable:
- Demonstrated experience in financial or process functions. For the Payroll Support Officer role, ideally over 1 year experience in the payroll function.
- Experience in a service delivery or administration support environment.
- Related Certificate/Diploma/tertiary qualifications.
Eligibility and Specific Conditions of Employment
- Australian citizenship.
- Character clearance (Australian Criminal History Check).
- Employee Health Declaration.
- Six months probationary period for new engagements.
- Ability to obtain and maintain a Baseline Security Clearance.
- Specific Conditions:
- New staff generally work in-office for their first month, followed by 2 days per week in-office attendance.
- Employees in these positions will be expected to participate in calls that are recorded. Recorded calls you participate in as part of this role may be used for purposes of quality assurance and ongoing training and development.
How to apply
Please review the Job Information Pack below and provide a statement of claims with your responses outlining what you could bring to this position including your skills, experience and knowledge relevant to the job specific capabilities and role (maximum 2 pages).
Please note: The vacancy closes at 11:59pm, Australian Eastern Standard Time (Canberra, Melbourne, Sydney time). If you experience any issues with submitting your application, please contact [email protected]
