AusPEX Field Support Representative (FSR)

Title:

About KBR:

The opportunity:

The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.

The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.

This position is a Full Time, Permanent opportunities based in Townsville.

In this position you will have responsibility of:

• Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.

• Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:

  • Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).

  • Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.

  • Assist in actioning and resolving ticketed jobs, including:

    • Reviewing jobs.

    • Validating bugs and support issues.

    • Accepting and prioritising system enhancements.

    • Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).

    • Assisting with AusPEX PMR status reporting.

  • Update job tracking as necessary to record actions taken and to enable monitoring of response times.

  • Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.

• Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:

  • Conduct AUSPEX training for specific courses as requested.

  • Support the transition from the current MPS contract to ASO-C2CS, ensuring all necessary tasks to achieve Operational Date (OD) are completed. This includes transitioning the RAAF to AusPEX, which involves instructor-led training.

  • Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.

  • Assist with AusPEX pre-release Help File and Release Note development.

  • Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.

  • Assist in the maintenance of existing training materials.

• Provide support to the AusPEX engineering team, including:

  • Assist with business analysis/requirements definition and system architecture/design, as requested.

  • Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.

  • Perform system testing in accordance with approved Test Plans and input to Test Reports.

• Assist with pre-deployment system configuration.

• Perform other MPS support tasks as directed by KBR management.

As the ideal candidate, you will bring:

Essential:

• Previous experience working in/with ADF

• Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation

• Experience with training delivery and conduct of assessments

• Experience in the development of training and assessment tools

• Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.

• Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).

Desirable:

• Aviation experience in an aircrew, Ops or maintenance environment

• Understanding of the Agile software development methodology

• Experience in Technical writing or development of user guides

• Experience in business analysis and/or testing would be advantageous

• Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.

What we will offer you:

• A workplace culture certified as a Great Place To Work

• Flexible working conditions

• Competitive salary (including annual reviews)

• Paid Parental leave

• Paid Reservist leave

• Income protection

• Corporate rewards

• Salary packaging/Novated leasing

• Discounted employee stock purchase plans

• Flu shots, skin checks and private health insurance discounts

• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

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