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Case Manager, Claims Care

AustralianSuper
Australia
Full time
3 weeks ago

At AustralianSuper, we truly care about our colleagues.​ We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. 

 

Your New Role

Reporting to Team Leader Claims, Customer Care, this new permanent role as Case Manager will see you play a key role in the insurance and claims space by providing compassion and empathy to members and their representatives navigating terminal illness and/or death claims. 

 

This role ensures claims are processed in a timely and empathetic manner, while delivering high-quality service in line with compliance regulations and organisational values. 

Key duties include but are not limited to:

What You’ll Need  

Desirable: 

 

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity.  We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

 

What’s Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose. 

 

https://www.australiansuper.com/careers/candidate-privacy-notice

Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.

 

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