Client Services Coordinator

• Casual position for a Client Services Coordinator

• Located at the Camperdown Campus at the Centre for Continuing Education

• Join a dynamic and fast-paced team environment with professional development opportunities

• HEO 4, step 1 $56.85 per hour plus super

About the opportunity

The Centre for Continuing Education team is seeking a highly motivated and experienced Client Services Coordinator to provide a broad range of general administrative and client services support.

In this role, you will utilise strong administrative and organisational skills to coordinate and undertake a range of activities. You will proactively and efficiently manage incoming enquiries and outbound client contact, applying an understanding of the prospective clients’ learning and development needs to support their progression to an enrolment. Other a dditional administrative duties will be performed as required .

Your key responsibilities will be to:

• deliver onsite daily administrative services via telephone, email, and in person, ensuring professional and timely support is provided to staff, facilitators, students, clients, and visitors

• process enrolments, payments, credit vouchers, refunds, and invoice requests

• liaise with debtors and creditors to ensure timely resolution of outstanding payments

• provide advice, guidance, and information to students about CCE’s course offerings, including course-specific information and recommendations based on individual needs

• p rovide onsite support to set up and maintain teaching and learning spaces, open and close the building, and complete service requests for the facilities as needed

• undertake work activities relevant to the role’s key accountabilities, as approved by management and commensurate with the role’s classification level.

About you

• Excellent verbal and written communication skills, with experience handling a wide range of enquiries and providing excellent customer service

• Strong problem-solving abilities, using initiative and sound judgement

• Proven ability to prioritise workload effectively during busy periods

• Well-developed negotiation, conflict resolution, relationship building, and influencing skills

Sponsorship / work rights for Australia

Visa sponsorship is not available for this position. This role requires valid work rights for Australia.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ+ . We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion .

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Jenny Seo , Recruitment Operations by email to [email protected]

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for
this role.