Recently named one of The World’s 50 Best Hotels, The Tasman, a Luxury Collection Hotel, Hobart immerses guests in its locale, through indigenous, rare and captivating experiences and unforgettable epicurean moments.
Job Summary
The Concierge role at The Tasman, Hobart offers a rare opportunity for a passionate individual to be part of a very special team, supporting all aspects of the Concierge function. Managing daily operations, this role will assist in developing and maintaining the acknowledgment and unique service of all guests visiting the location that will lead to a unique, memorable and personal stay.
In addition, the Concierge is accountable for:
- Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritise, organise, and accomplish work.
- Focus on the critical components of operations to drive guest satisfaction and the desired financial results.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
- Responds to emergency situations using appropriate procedures.
- Provides services that are above and beyond for customer satisfaction and retention.
- Responds to and handles guest problems and complaints.
- Greet every guest and deliver personal and attentive guest experiences every day
- Parking-valet Park guest cars
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 22kg without assistance and objects weighing in excess of 35kg with assistance
- Work cleanly and safely to health and safety standards
Candidate Profile
Education And Experience
- Valid working rights in Australia
- 2 years experience in the guest services, front desk, driver or related professional area
- Must hold a valid manual drivers license
- Tasmanian RSA required prior to commencement
- Understanding of Hotel program management systems such as OPERA
- Strong ability to problem solve and think on your feet - solutions focused
- Passionate about customer service and ability to maintain positive relations with guests
- Confidentiality, tact and discretion a must
- Must have the flexibility to work on a rotating roster including public holidays and weekends as well as regular early morning and evening shifts and occasional overnight shifts
To Apply
If you are truly passionate about delivering the highest standards and want to be part of a diverse team who deliver exceptional hospitality, then please enquire today.
Rewards for work, benefits for your lifestyle
- You will join a supportive, progressive and highly experienced team
- You can be part of something unique
- A variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
- Vast career and learning and development opportunities
- Wellbeing programs and initiatives
- Enjoy the relaxed Hobart lifestyle with easy access to world-class events such as Dark MOFO, Tasmania’s Taste of Summer, and the Sydney to Hobart Yacht Race.
Connect your passions with a rewarding opportunity.
We appreciate the time you have taken to apply and the effort that goes into an application process. Those successful in gaining an interview will be contacted directly.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
