Consultant, Business Improvement

• Bring your end to end delivery experience
• You’ll join a high-performing business, backing talented individuals
• We win in the right way, which is always putting our customers first

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role Consultant, Business Improvement, you will join the Business & Private Banking Strategy Performance Execution Team that’s doubling down making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Supporting the identification and prioritisation of high value opportunities to improve the banker and customer experience in B&PB
• Developing high quality solutions that effectively balance business objectives, including improvements in customer, colleague, financial and risk outcomes
• Managing the end-to-end delivery of improvement initiatives, ensuring achievement of target business outcomes as well as delivery schedule, budget and risk
• Applying and continuing to develop business improvement capability to ensure adoption and application of best practices
• Developing trusted relationships to ensure high engagement and successful delivery
• Improving and embedding tolls and processes to support the analysis, delivery, adoption, and benefits tracking of improvement initiatives
• Proactively managing risk, meeting all policy and compliance requirements

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Demonstrated experience in financial services, preferably in an improvement, transformation or project delivery role
• Knowledge of project delivery and continuous improvement processes and methodologies
• Project or change management experience, ideally in managing the definition and implementation of improvement initiatives
• Analytical and problem-solving skills
• Ability to collect, synthesise and analyse data and situations to identify insights and opportunities
• Great stakeholder management skills

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.