Lead, Business Alignment

• Develop a consistent and effective change management system for the contact centre.
• You will be tasked with simplifying complexity through effective leadership and decision-making strategies.
• We bring the right people together, knowing diverse ideas achieve more.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Lead, Business Alignment, you will join NABs Personal Direct Team that’s doubling down on making a tangible difference to customers while keeping it simple.

Each day, you’ll go above and beyond to:

• Lead the execution of external and BAU change and strategic initiatives through effective delivery strategies and business readiness.
• Drive end to end operational improvements across the business
• Ensure that Governance, Risk and Compliance is central to all decisions, this role will support, and drive execution of activities required to implement strategic change initiatives safely.
• Engage and collaborate with internal and external stakeholders to drive improved processes and better outcomes for our customers.
• Build healthy working relationships with business partners that lead to advocacy for the Retention business when providing SME advice and support in identification of business impacts.
• Ensure deadlines are met within a timely and accurate manner and that change lands safely and without disruption.
• Proactively identify, escalate (where appropriate) & manage risks/issues with the potential to impact on the delivery of changes.

We’re looking for the brightest to deliver the best for our customers. You’ll need:

• Extensive experience in financial services/contact centre
• Project delivery experience gained within Financial Services or other industry sectors
• Experience in development & delivery of change, including communications and learning strategies
• Existing understanding of the NAB organisation, business platforms and internal processes would be beneficial
• Process & continuous improvement, change management and internal and external stakeholder management

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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