Coordinator, Information and Client Services

Are you ready to lead a passionate team in the delivery of library services?

We're looking for an experienced and motivated leader to join our Information and Client Services team, someone who thrives on innovation, client connection, and delivering high-impact services in a dynamic environment.

In this exciting leadership role, you'll manage a highly skilled team of library professionals who deliver research, reference, and information services both onsite and online. You'll have the opportunity to lead meaningful service improvements, drive engagement across digital and physical spaces, and ensure our services meet the needs of a diverse and growing client base.

In this varied role you will lead and develop a talented team to deliver high-quality, responsive information, reference, and research services across multiple platforms. You will foster a culture of excellence, resolve front-line issues and continuously improve State Library services based on client feedback.

You will work with the team to develop online content, prepare presentations, and training programs that showcase the value of the library to audiences.

We are looking for a people leader who is strategic thinker with a commitment to service excellence. Someone who thrives in a client-focused environment and has experience in service innovation, and data-driven decision making.

To be eligible for this opportunity, you must hold a relevant degree and be eligible for professional membership of the Australian Library and Information Association (ALIA).

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***

Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.