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Customer Service Consultant, Guest Experiences (Remote)

The Travel Corporation USA
$56,777 - $71,893 a year
New South Wales
Full time
2 days ago
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’ ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.

OUR VALUES
As a Customer Service Consultant, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate.

Requirements

Key Responsibilities
Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
Recommend additional services and products tailored to guests’ needs to enhance their experience.
Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
Work closely with the team to achieve goals and continuously improve the quality of service.

Incentives & Rewards
Earn incentives based on customer satisfaction, upselling success, and service excellence.
Recognition for exceptional service moments and outstanding teamwork.

What We Offer You
$18/hour plus performance-based incentives.
Access to a learning budget, professional training programs, and career advancement pathways.
Paid volunteer days and participation in sustainability-focused initiatives.

What You Bring
A genuine passion for delivering exceptional service.
Skill in upselling while enhancing the overall guest experience.
Ability to quickly and effectively resolve guest issues.
Strong collaboration skills and commitment to achieving shared goals.

Additional Requirements
SALARY/HOURLY PAY SCALE
The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances.

The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
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