We are seeking a friendly, motivated, and organized Customer Service Officer to join our team. This role is the first point of contact for our clients, ensuring they receive outstanding service both in person and over the phone.
Key Responsibilities
- Greet clients warmly and assist with check-in and scheduling
- Answer phone calls and respond to emails professionally and promptly
- Manage appointments and maintain accurate client records
- Assist with billing inquiries and process payments
- Provide product and service information to patients and caregivers
- Support audiologists and clinical staff with administrative tasks
- Ensure the reception area along with the clinic is welcoming and organized
Qualifications
- Previous experience in customer service or front desk roles (preferably in a healthcare setting)
- Strong communication and interpersonal skills
- Proficient with computers and office software (e.g., MS Office, scheduling systems)
- Detail-oriented and capable of multitasking in a fast-paced environment
- A warm, empathetic, and professional demeanor
- High school diploma or equivalent required; additional education is a plus
What We Offer
- Competitive salary
- On-the-job training and opportunities for career development
- Supportive team environment
- The chance to make a real difference in people’s lives
How to Apply
Submit your application through Indeed with your updated resume and a brief cover letter outlining your interest in the role and relevant experience.
Join us at Hearing Care Experts and help others rediscover the joy of sound.
Job Type: Full-time
Pay: From $48,460.00 per year
Schedule:
- Monday to Friday
- No weekends
Work Authorisation:
- Australia (Required)
Work Location: In person
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