Are you passionate about delivering top-notch customer service? Do you have a knack for resolving complex issues? If so, we have the perfect opportunity for you!
As our Customer Service & Warranty Escalations Team Member, you will liaise with customers and other departments, investigating, researching and assessing warranty cases at the escalated stage. Ensuring that customer concerns are resolved to company standards.
ABOUT THE ROLE
- 9.00am to 5.30pm
- Monday to Friday
- Permanent Fulltime
- In the furniture industry
KEY RESPONSIBILITIES
- Work closely within a team of 8 to resolve warranty cases
- Work with other departments to reach resolutions
- Liaise with customers via phone and email
- Ensure seamless customer service and support
EXPERIENCE REQUIRED
- Customer service experience in an office-based role needed
- Excellent communication & customer service skills
- Strong problem-solving skills and the ability to handle challenging situations with ease
- Great attention to detail
- A technical and inquisitive mindset
- Ability to investigate warranty cases, and research product information
- Proficiency in basic computer-based systems, such as soft phone systems, Microsoft. programs (Word & Outlook), and web-based email systems, or the ability to learn these
- Full working rights
BENEFITS
- Job security at a publicly listed company trading for over 60 years and continuing to grow
- Free onsite parking down a private driveway
- Close to M7 motorway
- Monday to Friday only
- A friendly and approachable office and management
- Monthly free team lunch
This is an exciting opportunity to take the next step in your career and join a growing business. Apply now!
Job Types: Full-time, Permanent
Pay: $60,000.00 – $65,000.00 per year
Experience:
- Customer service: 2 years (Preferred)
- Call centre: 1 year (Preferred)
Work Authorisation:
- Australia (Preferred)
Work Location: In person
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