PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!
We make the dream possible. Be part of our dream team!
What You’ll Do
Serve as the primary contact for technical requests between Product Development and Customer Service.
Act as the liaison between Customer Service, Logistics, and the Warehouse, ensuring smooth operations.
Prioritize orders for both Customer Service and Marketing to meet business needs.
Be the contact person for installation partners.
Handle second-level escalations with efficiency and professionalism.
Process and handle refund requests promptly.
Organize and lead weekly Customer Service meetings.
Provide 1-on-1 support for challenging customer success cases.
Conduct onboarding and product information training for new team members.
Manage all payment disputes, ensuring they are resolved and customer satisfaction is achieved.
What We’re Looking For
2-3 years of experience in a similar role, demonstrating proficiency in customer success management
Excellent communication and interpersonal skills in English
Highly organized and structured with strong time management abilities
Strong technical understanding with a solution-oriented mindset
Proficient in complaint management and conflict resolution
Exceptional customer service skills with the ability to build and maintain strong customer relationships
Empathy and active listening skills to understand customer needs
Analytical and problem-solving abilities to address customer issues effectively
Proactive and self-motivated attitude with adaptability in a dynamic environment
Proficiency with customer relationship management (CRM) software and familiarity with customer journey mapping
Experience in account management, upselling, and product onboarding and training
What we offer:
International Collaboration: Work closely with global cross-functional teams, including sales, customer service, marketing, and product teams.
Professional Development: Our company values continuous learning and development. You can expect support and resources to enhance your skills.
Significant Impact: Your work will directly contribute to our brand's growth and visibility, making a tangible difference in our market presence and customers satisfaction.
Dynamic Team: amazing colleagues who value and help each other grow!
Comprehensive Vacation Policy: Start with 27 vacation days (excluding public bank holidays), with an additional day for each year of service, up to 30 vacation days.
Hybrid Working: 80% on-site / 20% remote
Team Events: Participate in regular team events that foster connection and fun.
Free Snacks and Drinks: Stay energized with complimentary snacks and drinks available in the office.
We look forward to receiving your application and resume!
For more exciting insights into the PERGOLUX culture visit our Linkedin or Instagram page!
www.linkedin.com/company/pergolux
www.instagram.com/pergolux_career
