DESCRIPTION
AWS Infrastructure Services is the backbone of Amazon's cloud operations, responsible for the design, planning, delivery, and operation of AWS's global infrastructure. Our mission is to maintain seamless cloud operations, supporting all AWS data centers including servers, storage, networking, power, and cooling equipment that our customers depend on. We tackle complex supply chain challenges and continuously innovate to meet growing customer demands.
We are seeking a Data Center Facility Manager to lead and ensure 99.999% uptime of all electrical, mechanical, and HVAC systems that support critical server operations. The successful candidate will join a diverse team of software, hardware, network engineers, supply chain specialists, and security experts, collaborating across AWS to maintain the highest standards of safety and security. This role requires strong communication skills, proven expertise in troubleshooting complex technical issues, and the ability to optimize operational costs while maintaining exceptional reliability standards.
The ideal candidate will demonstrate sound judgment under pressure, thrive in a fast-paced environment, and excel at managing both high and under performing teams. They should possess a continuous improvement philosophy and growth mindset, with experience in data center operations, facilities management, and team leadership. This position includes physical requirements such as lifting equipment up to 20 kg, working in confined spaces, and at elevated locations while following safety protocols. As the role manages a 24x7 shift rotation team, flexibility to work outside normal business hours is essential.
Key job responsibilities
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are seeking a Data Center Facility Manager to lead and ensure 99.999% uptime of all electrical, mechanical, and HVAC systems that support critical server operations. The successful candidate will join a diverse team of software, hardware, network engineers, supply chain specialists, and security experts, collaborating across AWS to maintain the highest standards of safety and security. This role requires strong communication skills, proven expertise in troubleshooting complex technical issues, and the ability to optimize operational costs while maintaining exceptional reliability standards.
The ideal candidate will demonstrate sound judgment under pressure, thrive in a fast-paced environment, and excel at managing both high and under performing teams. They should possess a continuous improvement philosophy and growth mindset, with experience in data center operations, facilities management, and team leadership. This position includes physical requirements such as lifting equipment up to 20 kg, working in confined spaces, and at elevated locations while following safety protocols. As the role manages a 24x7 shift rotation team, flexibility to work outside normal business hours is essential.
Key job responsibilities
- Lead and maintain critical data center infrastructure through rigorous Change Management processes to ensure high-quality operations without customer impact.
- Manage teams of 24x7 engineering technicians in all facets of their career
- Drive continuous improvement projects from conception to completion, collaborating with various support teams across the organization.
- Coordinate with third-party vendors to ensure SLA compliance while managing operations budget and expenditures effectively.
- Routinely operate as the after hours on-call Data Center Facility Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)
- Promote a culture of operational excellence through preventive maintenance, risk management, and process improvement initiatives.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- Minimum 2 years people management experience, with proven success in team development and technical training
- Comprehensive knowledge of critical data center infrastructure, including electrical systems (feeders, transformers, generators, UPS, PDUs) and mechanical systems (chillers, pumps, air handling units, fire safety).
- Strong track record of maintaining SLAs through proactive monitoring, documentation, and issue resolution, with the ability to engage support teams when needed
- Demonstrated experience in implementing and improving maintenance procedures while ensuring compliance with Australian standards and safety regulations.
- Proven ability to take ownership of technical challenges and drive solutions, while continuously expanding knowledge of Amazon's business and relevant technologies
PREFERRED QUALIFICATIONS
- Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable)
- 5 + years experience working in data centers with an emphasis on building and equipment operation
- 3 + years experience in a management position with 5 or more direct reports
- Hold or be able to attain an Australian Government Security Vetting Agency clearance
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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