- Permanent Part-time Position | working 3 days a week | 22.8 hours per week
- Salary: $45.64 per hour + Super + NFP Salary Packaging benefit
- Location: Miller NSW 2168
- Make a meaningful difference to the lives of Australians in need!
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
Your Opportunity
As a Domestic and Family Violence Case Manager, you will play a vital role in delivering client-centred, trauma-informed case management to individuals and families impacted by domestic and family violence.
Based in Miller, NSW, this is a permanent part-time position, working 22.8 hours per week across 3 days.
In this role, you will work directly with clients to assess risk, develop tailored safety and support plans, and coordinate access to relevant services and supports. The work requires initiative, sound judgment, and the use of specialist knowledge, particularly in complex and sensitive situations where established procedures may not always apply.
Working under general supervision, you will undertake duties of a specialist and complex nature, ensuring safe, effective, and high-quality outcomes for clients.
This is a meaningful opportunity to make a real impact within a supportive, values-driven organisation committed to safety, empowerment, and positive change.
Your key responsibilities will be to:
- Deliver trauma-informed, client-centred case management to individuals and families impacted by domestic and family violence.
- Conduct risk assessments, client intake, and develop tailored safety and support plans.
- Manage referrals and coordinate access to relevant services and supports.
- Support clients through transition to independence or alternative services, including capacity-building and outreach as needed.
- Maintain accurate and confidential client records, reports, and ensure compliance with quality standards.
- Build and maintain strong relationships with clients, internal teams, and external service providers to promote client safety and wellbeing
Requirements for Success
- Relevant qualification (degree or diploma) with experience in case management, ideally in domestic and family violence (DFV) or trauma-informed settings.
- Proven ability to deliver specialised, trauma-informed case management and develop safety and support plans for individuals and families impacted by DFV.
- Strong risk assessment skills and sound judgment in managing complex and sensitive situations.
- Knowledge of relevant legislation, statutory requirements, and program compliance related to DFV services.
- Experience coordinating access to services, developing tailored support plans, and facilitating client-centred outcomes.
- Excellent communication and relationship-building skills with clients, internal teams, and external service providers, maintaining professionalism and boundaries.
- Current NSW driver’s license
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Your benefits
- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax
- Free external, confidential counselling
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at
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