About D1 Store:
D1 Store is Australia’s leading DJI-Authorised retail and support destination for all things DJI. With retail stores across the country and a dedicated technical support team, we pride ourselves on delivering expert advice, exceptional service, and a wide range of cutting-edge products to our customers, whether they’re beginners or professionals.
Job Overview:
Join our dynamic team in Brunswick, VIC, as a Drone Technology Administrative Coordinator. This role focuses on administrative tasks, including managing RMA (Return Merchandise Authorisation) cases, coordinating logistics, and providing customer support.
You’ll work with SAP Business One and our in-house systems to ensure smooth operations, with occasional support for warehouse tasks like order processing and inventory management. This is an ideal opportunity for an organized, detail-oriented individual who enjoys a fast-paced environment and wants to learn about drone technology.
Key Responsibilities:
- Create and manage RMA jobs in SAP Business One and in-house systems, ensuring accurate data entry.
- Coordinate logistics for RMA cases and communicate with manufacturers to facilitate submissions.
- Provide excellent customer support via phone and email, addressing RMA and order-related enquiries.
- Assist with inventory tasks, including pick/pack, stocktakes, and unpacking deliveries as needed.
- Support the repair and warehouse teams with administrative tasks, such as job creation and general record-keeping.
- Participate in training to learn about drone technology – with opportunities to explore how drones work!
- Perform general administrative duties to support daily operations.
Skills & Qualifications:
- Strong organizational skills and keen attention to detail.
- Excellent written and verbal communication skills for customer and team interactions.
- Willingness to learn technical systems like SAP Business One and internal processes.
- Comfortable with occasional physical tasks, such as lifting light stock.
- Previous experience in administration, customer service, or logistics is an advantage but not essential.
- A positive attitude, strong work ethic, and ability to work independently or in a team.
- Driver’s Licence and/or Forklift Licence (preferred but not required)
Why Join Us?
This is a fantastic opportunity to develop your administrative skills in a supportive, tech-driven environment. Work with cutting-edge drone technology, receive training in industry-leading systems, and join a friendly, tight-knit team. Enjoy employee benefits like discounts and the chance to learn about drones – maybe even fly one!
Job Types: Full-time, Casual
Pay: Up to $35.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Application Question(s):
- What is your current citizenship or visa status, and how long does it remain valid? (e.g., Australian Citizen, Permanent Resident, Visa Subclass 500 with 2 years remaining, or other applicable status)
- What is your Availability Per Week?
Licence/Certification:
- Driver Licence (Preferred)
- Forklift Licence (Preferred)
Work Authorisation:
- Australia (Required)
Work Location: In person
