The department supports workplace diversity and values the contribution of people from diverse backgrounds. We encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people with cultural and linguistic diversity, and LGBTQIA+ people. The department is committed to achieving gender equality and, in particular, supporting women’s progression into senior leadership.

The opportunity we have available

Organised within the Chief Operating Officer Group within the department, Information Technology (IT) Division’s purpose is to connect people and technology, empowering the department to excel.

IT Division is responsible for the consolidated provision and support of stable and secure IT Systems, applications, and services to all department users across all States and Territories, including our Indian Ocean Territories and Norfolk Island, as well as supporting seven Ministerial offices, six Groups, and coordination with portfolio entities.

The division provides the digital collaboration and communications tools necessary to connect a geographically dispersed workforce and to optimise hybrid working arrangements. We manage industry and public facing digital systems, deliver desktop services to over 2,200 staff, support over 30 office locations across Australia and oversee the department’s cyber security capability.

The advertised position is for an experienced and proactive EL1 to join our ICT Operations Team as the Assistant Director, Digital and SharePoint Services, managing and maintaining our Digital Delivery Services and on-premises SharePoint 2019 environment. As part of a dynamic and evolving team, you will play a pivotal role in supporting the organisation's current IT infrastructure, maintaining and improving Digital technology services while contributing to the strategic transition to Microsoft 365 (M365) with SharePoint Online.

What will you do?

This role offers a unique opportunity to apply your expertise in SharePoint Administration while collaborating on the future of our digital workplace as we embrace M365.

Your key responsibilities will include:

• Administration, maintenance and optimisation of the organisation’s on-premises SharePoint and Office Online Server, and Cloud SharePoint environments.
• Monitoring system performance, troubleshooting issues and implementing improvements to ensure high availability and performance.
• Collaboration with cross-functional teams to ensure seamless operation and alignment with business needs.
• Provision of technical expertise in the transition to M365, including planning, configuration and knowledge sharing for future platform utilisation (an understanding or knowledge of the Power Platform suite, MS Teams, and OneDrive would be an advantage).
• Ensuring compliance with organisational policies, security standards and data governance requirements.
• Creation and maintenance of documentation, including procedures, configurations and user guides.
• Supporting business teams with systems that integrate with SharePoint, included Content Manager.
• Supporting and managing the department’s Intranet service CONNECT and digital forms systems.
• Managing a small team of technical staff supporting these platforms.
• Identify skills and capability needs to support staff development to continually enhance the delivery of services.
• Contribute to broader Divisional outcomes in consultation and collaboration with staff, peers and other colleagues.
• Contribute to building a positive and healthy team culture in the division, leading by example and mentoring emerging leaders.

Who are we looking for?

The successful candidate for this position will be able to demonstrate their capability against the EL1 Work level standards.

To be successful in this role, you will need to demonstrate:

• Demonstrated experience in managing and administering on-premise and cloud SharePoint environments.
• Proven ability to troubleshoot and resolve SharePoint issues effectively.
• Strong knowledge of IT operations, infrastructure and security principles.
• Excellent problem-solving, troubleshooting, prioritising, communication and documentation skills.
• Achieve results and quality outcomes by showing initiative and leadership, working in a small team.
• Ability to work under pressure when responding and remediating high severity requests and incidents.
• Communicate effectively both written and verbal, delivering information in a variety of formats for a range of audiences and is able to build consensus and influence decision making among internal and external stakeholders
• Collaborate across diverse teams, using your exceptional interpersonal and engagement skills to engage with senior leaders and a wide variety of stakeholders, valuing different perspectives, contributions and backgrounds.
• Have a growth mindset with a willingness to continue to learn, develop, adaptive and foster an environment for team members to do the same.
• An understanding of Records Management concepts, project management, procurement and/or financial management skills would be beneficial.

We encourage candidates from diverse backgrounds and experiences to apply.

RecruitAbility minimum requirements

Minimum requirements for this role include:

• Prior experience in managing and maintaining Sharepoint and digital forms systems.
• Experience in Service Management and how this supports business in a multi-vendor integrated environment.
• Excellent written and interpersonal communication skills, including strong attention to detail.
• Ability to provide timely and concise advice to inform and support executive decision making.
• Ability to establish and maintain key strategic relationships with a broad range of stakeholders.

RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.

Job applicants with disability who met the requirements are advanced to the next stage of the selection process:

• Opt into the scheme
• Declare they have a disability, and
• Meet the minimum requirements of a vacancy advertised in the scheme

More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.

What else can we offer?

Eligibility requirements

Employment with the Department of Infrastructure, Transport, Regional Development, Communications and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:

• Citizenship: candidates must be an Australian citizen at the time of submitting your application.
• Health Assessment: the preferred candidate may be required to undergo a medical examination conducted by the department’s preferred medical provider.
• Security Clearance: the successful candidate must be able to obtain and/or maintain a security clearance at Negative Vetting 1. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding ten years for NV1 Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.

Timeline and assessment

A selection panel will be established to assess your suitability against the advertised role.

If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.

Applications open: 11 June 2025
Applications close: 24 June 2025
Application shortlisting: 1 July 2025
Further assessments: 8 July 2025
Selection report finalised: 22 July 2025
Offers and announcements: 29 July 2025

The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.

Your application will be assessed against the requirements of the job and the Work level standards. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants. If your application is shortlisted, you may be asked to undertake further assessment, this may include work sample testing, interviews, and reference checks.

How to apply

Applications for this opportunity close at 11.59pm AEST, Tuesday 24 June 2025.

In applying for this position, you are not required to address individual selection criteria. Rather, you should provide a statement in PDF of no more than 2 (two) pages outlining your background, capabilities and experiences, and how these align with the advertised role. You should also provide a tailored CV in PDF, no more than 3 (three) pages.

The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section.

Your application should be received through the department’s online recruitment system. Applications via Indeed will not be accepted.

If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at [email protected] to discuss an alternative way to submit your application.

Please advise the contact officer if you require reasonable adjustments throughout the recruitment process. The department is committed to the accessibility of our systems. If you identify as someone with disability and you require accessibility assistance or more information, please email [email protected]

Work with us. Apply now!